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Cancel my Booking button

I cancelled my booking button option long time ago - why booking .com charge me 

I got an invoice which i already cancelled 

 

Pl help me 

Regards

ashaf

 

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2 Replies

1
SmyleInn

When you get cancellation from Booking.com, you should check the booking on extranet to see if the commission is ZERO or more than ZERO. If the booking is not cancellable or if there is a cancellation penalty that can be applied to guest, the commission is usually as per the entire booking amount. In such a case you need to mark the card as invalid.

2 months ago