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Channel Manager

Hello, how do I get the right channel manager so I could see my hotel rates on when google I google hotels in Edmonton.

50 Replies

7
pibomarco

I use MyAllocator and I am very satisfied, they have also great and quick help support. (aprox 25€ - 40€/month) Depends how many units you have.
The cheaper one: Hotelrunner aprox 15€/month.

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1 year ago
5
monet208

Quite expensive in the UK

1 year ago
4
Pita Lie

I use Sirvoy for 4 years and just love it. The price depends on how many channels you choose. We paid approximately 85 USD per month for 3 channels (Expedia, Hostelworld and Booking.com) inclusive of PMS for the front office. Just love their customer services as they sort out with our channels when there is overbooked etc.

+1
1 year ago
7
pibomarco

Do they offer a two way connection with AirBnb?

+1
1 year ago
4
Pita Lie

AirBnB just signed up with Siteminder. Sirvoy offers connection with Siteminder provided you have account with Siteminder.

+1
1 year ago
1
Ron French

Hi all .....what about the channel manager offered on b.com? im a tachnophobe and would love some advice on this ....Please

1 year ago
7
pibomarco

I am not familiar with channel manager from Booking.com. I think overall all channel managers are kind of the same.. and is the best thing if you are hosting on more booking portals. Everything goes automaticly you save lot of work. It's more of a question how much are you willing to pay for it, because the prices varies.. If you're a tachnophoe, maybe you will be struggeling in the beggining but once you wil lget used to it, you will not imagine not to use it anymore. Help support is also very good and proffesional and you will be properly guided.

1 year ago
4
Pita Lie

It is very important that you know whether the channel manager offers PMS (property management system) as well if you have plenty of rooms and accept walk in - as sometimes the channel manager is cheap but the PMS is expensive.

1 year ago
7
pibomarco

This is my situation:
I've build my personal website using WIX platform (very easy - anyone can do it and I was totally clueless).I pay aprox 20€/month for WIX website (Premium plan). What do I get from them?
- FREE BOOKING ENGINE (on the site) (0% commission)
- FREE PMS
- MY OWN WEBSITE that i can simply update whenever I want

Then you connect a channel manager "HotelRunner" with Booking.com, Expedia.com, AirBnB.. and your WIX site for aprox 15,00€/month.

Now do the math.. I receive lots of bookings from my personal website, where I don't pay commisions etc.. And also better offers for the guest comparing to OTA's.

Basicly lots of options to choose from. :)

1 year ago
1
Ron French

i am just starting to use the rentlio cm on b.com all seems pretty straightforward so far ....and i think at a reasonable price ...also offers booking engine with the package for your website

1 year ago
7
Thuild - Your …

I'm using Siteminder for everything, full options and it's great. Especially that they have the two-way Airbnb connection now.

I have about 20 channels connected and all integrations set up.

Let's just say that I love technology and the more versatile one is, the better.

PMS is also from them, which makes everything seamless.

You can choose what works best for you, just make sure that technically, the CM and PMS suits what you want it to do, if there are things that are missing, it's going to hurt later.

Cheers,

Zsolt

1 year ago
1
Briarscottage

We use siteminder with Little hotelier booking engine for the last 5 years, happy

1 year ago
1
Info

We use Nightsbridge which is very popular in South Africa.

I am not sure if they are available worldwide but I don’t see why not because everything is done online and their rates are probably cheaper than other global solutions…

They have direct .xml links to all the major OTAs including BDC so we manage everything centrally from our pc and only make changes once which ripple to all the appropriate places…

If you are looking, check them out at nightsbridge.co.za

1 year ago
1
Richard Martin…

We Use My UK Travel, good as the price is low and your bookings via them are commission free. The PMS system is good however the invoicing function is not good at all

1 year ago
2
Roman - VISION…

Wow WIX has a PMS??

I can recomment to have a channel manager with content API so even descritpons and pictures can be distributed to different channels.

1 year ago
1
Heidi Rutters

I use a Wix site (its free and easy) and i have my own domain that diverts to the wix site.

Domain charge in South Africa is about R150 per year (+-10euro)

As a channel manager i use "Nightsbridge". It is easy to use, cheap, works extremely well. Basic monthly charge not link to your bookings at all.

1 year ago
1
Info

I use NightsBridge which is a South African based business. It costs me about R315.00/21.00€ per month (5 rooms) then an additional R35.00/2.32€ per month per channel. I’m more than happy to recommend them as their system is extremely user-friendly even my mother who is very, very, very technophobic can use it. It also has an app so even when I am away I can still do bookings/ cancel bookings. Their customer support is also amazing. It also integrates with QuickBooks which makes invoicing a breeze.

1 year ago
1
Jamb

Here in South Africa we use nightsbridge - www.nightsbridge.com or www.nightsbridge.co.za works really well and affordable

Barry

Jambo Guest Hosue

1 year ago
2
Apartments

I have a Profitroom, had a SiteMinder and I prefer the newer one. It costs us £74 per month, price depends on the number of channels. They also set up Booking engine on your website. Nice and easy. Very helpful.

1 year ago
7
pibomarco

Shout-out to MyAllocator! It's great!

£74? Daaamn. :)

1 year ago
2
Apartments

It's not that much in London:-) It is £15 on top for being connected to my reservation programme, which costs 95 Euro per year.

1 year ago
7
pibomarco

I understand, my country is a bit poorer. :D

1 year ago
2
Apartments

:-) I mainly chose Profitroom because I can connect it to my reservation program, KW Hotel. Both are from Poland. Besides SiteMinder costs £55 per month and I pay £59.

1 year ago
1
Jordana

Hello, I think it all depends on what do are your "negotiables", with this I mean:

- How much time you are willing or want to spend with whatever system you put in place

- How many accommodations you have

- How many channels you want to use

- How much money you want to use for this. etc.

For example, I was using Redforts, that is a really good channel manager and PMS, that does many thing, but still was taking me a lot of time that I prefer using creating more business or relaxing honestly.

So now I changed to Guesty, which is a more complete, so to speak, PMS, apart from the channel manager it also has many more features that really reduces the stress from the workload like :

- unified inbox (BRILLIANT! I don't have to enter Expedia, Airbnb, Booking.com, etc, just one inbox)

- Connected with Stripe so I set when I want to charge the reservations and it does so automatically.

- takes Security deposit automatically

- Sent text automatically like welcome, self check-in, how is everything, please leave us a review, bla bla)

- Can connect with many many integrations like revenue managers that works like Airbnb smart prices but much better, integrations with automatic codes so you don't have to do anything and many other integrations.

For this I pay 3% of my booking, so no fixed cost, if I don't receive any booking I don't pay, if I have fully booked I pay only 3%. For me is completely worth it.

So what I mean is, at the end of the day, you and only you know what do you prefer paying for and be done automatically or if you have all the day for this and prefer moving prices up and down, charge very reservation, validate cards, enter every channel to answer 1 message, etc. Think of what is the thing that bothers you the most to do, and delegate it to a system or to another person, use your time to generate what you are best for and leave simple things or tedious things to a system, at least that is what I do :D

Hope this helps!

Jo

1 year ago
1
Franck L

Hi Flcm28

I added a channel manager last year and it really changed my life. Nevertheless, there are few things I would have been happy to know before starting.

There are few parameters you should check first.

- Contact your PMS to know if they are connected to the channel manager before signing any contract with a channel manager. Your PMS may have a list of recommended channel managers. If you need any development in the future or even if you have issues in the mapping or rates, it is very important that they have worked together in the past.

- The price is an important factor. But not that much important actually, if you consider the time you will save with a channel manager, it worths spending money in this tool.

- Re your property's website, you need to check that your channel manager supports your direct booking engine. It maybe my big mistake. Both companies were not very connected and I had hard time to be in the middle of tech guys.

- I work with SiteMinder. It is relatively easy to use and to set. The only drawback with this company is their customer support service. When they cannot find a solution to your problem with you on the phone, they create tickets for their tech department/IT/development. They never come back to you. They never reach out to give you a solution and you have to call them many times. Very frustrating.

- Check how often the channel manager send updates to your channels: If the frequency is very low you may get over-bookings as your inventory is not updated.

Have a great day

FL

1 year ago
1
Beatrice

I am looking for a channel manager which one of the most important aspect is that I can reduce the minimum stay and it will automatically pas through to Airbnb, Booking and Homeaway. I spent countless hours doing this as I change not only rates but also minimum stays very often. Any recommendations would be greatly appreciated.

1 year ago
7
pibomarco

I hate chanel managers that take commissions from each booking etc.. OTA's are enough. I preffer fixed monthly rates.

I am using MyAllocator fro mCloudBeds.

Also MyAllocator is in a beta phase for two way connection with AirBnB. But you must meet as a proffesional hospitality on AirBnB.. Not every host can have this feature.

With the 2-way connection, you can:

  • Connect to your existing Airbnb account
  • Map myallocator rooms to existing Airbnb listings
  • Create new Airbnb listings directly from myallocator
  • Push rates, availability, and property information like photos, descriptions and more from myallocator to Airbnb
  • Add room types with multiple units of availability (*not all unit types apply)!



1 year ago
1
Beatrice

Pibomarco, You have no idea how useful your info is. Thank you! I will also try WIX as I do not have yet a website. For more than 15 years I have depended exclusively OAT's. Hopefully My allocator will free me some time to start building the website. Thank you!!

1 year ago
7
pibomarco

Hi Beatrice, I just remembered that MyAllocator is not available for WIX for the NEW users (Hotel Premium plan). Which means you can not connect channel manager to WIX booking engine. I think WIX uses now Hotel Runner chanel manager (which is the half of the price - well it was then, I was offered 15€/month for HotelRunner chanel manager) but I've stayed with MyAllocator for 35€/month.. I jsut got used to their software and loved their very quick and helpful support team.
The thing is if you are going to use WIX Hotel premium plan, you will have to set minimum stays, rates, and everything else regarding bookings in WIX PMS and it will then send an information to chanel manager and from there to other OTA's. If you will make changes in Channel Manager, OTA's will be updated but it will not be updated on your WIX site. Regarding flexibility they are still little behind (specially regarding the minimum stays). The problem is that I have 5 different room types, for which I need different minimum stays per each type, but in WIX u can set only the same minimum stay for all the room types and not separately. I assume this will be updated in near future.. If you need a good flexibility regarding minimum stays, I would suggest you to create a basic web page on WIX (Not a Hotel premium plan) and just integrate Booking button (Book Now!) on your website like MyAllocator who offers for free and 0% comission. Then you can make all the changes and updates directly in Chanel Manager.

1 year ago
2
Salidainn

I use a cloud based Property Management System by name of Openhotel. (openhotel.com).

I don't recall exactly, but is is like $5.00/room/month. I have been with them for 6 years with very few complaints. I think they connect to airbnb, not sure.

Mike

1 year ago
1
Starhaven Retreat

We use Siteminder and have for the past 5 years, they are easy to use, very reliable however slightly more expensive than other systems. But we have found the ease of use is worth it.

1 year ago
1
Susanne W

I'm looking at the channel manager known as Little Hotelier as opposed to Resonline which we've been using for the past 3 years. Would appreciate some detailed feedback about the benefits of switching to Little Hotelier for a small property. We have 10 units in our holiday resort.

1 year ago
4
Angela @Promhills

I use Little Hotelier (5 cabins). We've used it for several years. Before LH we used QRes and I trialled Resonline too. I just found LH to be more logical and easier to set up and use. It streamlined the PMS in a more user friendly way for me. I love that it now connects seamlessly for instant bookings via Airbnb too. There are several widgets to integrate into your website (mine is here: http://www.promhillscabins.com.au/index.php/rates-availability) or you can choose to have it as a pop up page from a book button.

1 year ago
7
Thuild - Your …

I also use Little Hotelier, excellent software that can do so many things.

Also the stability is important and the support team, which is great from their side.

It might be costly, but it pays for itself.

We had a different PMS and CM before, that was just horrible to use. Lacking so many options and it also created overbookings, funny, right?

@Angela - cute alpacas :)

@Susanne W - go for it. You can trial their setup for 30 days, see how it works out for you.

Zsolt - www.thuild.com

1 year ago
1
Michael

Hi Guys!

Nice to meet you all..

We are using YiedPlanet channel manager and really like it.

Aspecialy good for Booking extranet and all over platforms as well.

1 year ago
1
Info

I use Nightsbridge and found the service to be excellent and it integrates with many other Booking sites and promotes extensively

1 year ago
7
pibomarco

Wow Guesty.com has such an aggressive sales / marketing. They got me on a phone just recently (don't know how they got my number).. for 15minuttes and couldn't let go. So annoying, with their sales pitch in every sentence (excellent, awesome, brilliant, we're best,...).. Feel sorry for their clients who I assume got basicly forced to take their services that are overpriced. They prey on weak characters.

1 year ago
1
Andre

We are using Cubilis as a channel manager. Very happy with their support. Fast and on point.
Funny what you mentioned about aggresive sales people @pibomarco. I had that with Siteminder. Their product seems fine by the way.

We work with Mews as a PMS. If you are planning to change your PMS, take at least a look at Mews. They are not cheap but the automation and available integrations make it worth it. (no I have no shares in Mews, just a satisfied user)

1 year ago
3
Corinne Orde

I use Freetobook. They're based in Scotland. Very reasonably priced as long as you don't use too many OTAs. There's no commission for direct bookings to your own website. The system works really well, and I've ever had any conflicting bookings or errors. Their help line is fantastic too. I always get an answer, in easy-to-understand, comprehensible English, within a few hours. Their interface is a bit clunky and needs an update. If they had an app like Pulse for notifications, it would be totally awesome! Having said that, I can thoroughly recommend it as a UK-based solution.

11 months ago
6
Laura, Communi…

Hi everyone! There's been more recent conversation on this topic. Head to this thread to see what other members are suggesting for channel managers. :)

11 months ago
3
Akwador

We are using Siteminder and our Direct booking is handled by them too, under the software name 'Booking Button'.

Very easy to use, reliable and covers most 3rd party booking agents.

9 months ago
1
Bhavesh

I'm really confused about which channel manager to use. I tried Hotel Runner on a trial but their customer service is appalling! Any help greatly appreciated.

3 months ago
1
Beatrice

MyAllocator looks great, however their fees are outrageous. I run a vacation rental company where I manage 7 one-bedroom apartments in 7 different buildings. That since they are in different locations, and I have 7 different property numbers in Booking, they say I must have 7 separate myallocator accounts at a total cost of $196 per month ($2,352 a year). That is outrageous. Anyone out there working with vacation rentals in different locations that have better experience ?

3 months ago
7
pibomarco

MyAllocator is great and has competitive rates comparing to other CM's
They also have great and responsive customer support.

I have two properties:

Property #1
Total 16 units for the price 48,00€ per month

Property #2
Total 4 units for the price 29,00€ per month

3 months ago
7
pibomarco

Just found a tempting offer: https://www.bentral.com/
Rate ONLY from 14,95€- 24,95€ / month

Full Reservation system

  • Channel Manager
  • Invoices
  • up to 3 properties
  • up to 20 units(Rooms, Apartments)
  • Online Bookings
  • Online Payments
  • Email & SMS notifications
  • Sending Short Text Messages (SMS)
  • Widgets for your website(Booking Form, Price List, Calendar)
  • Website builder

Also a great tool to register guests for ID cards, passports,.. (extra offer)
https://www.youtube.com/watch?v=jvwVJES68QY

3 months ago
2
Info

@pibomarco

Hi Marco,

I saw your post in regards to Wix and HotelRunner - Personally, I would love to create a Wix web site, but I am worried with the functionality of Wix Hotel App. As it sounds like you have experience with these systems is it possible that you help me out with a few questions:

- You said that Wix Hotel offers a PMS system. Can you create reservations, close room in their PMS? And does it update the other channels (i.e. airbnb, booking.com).

- Could I control room prices from a channel manager and would the prices change in Wix Hotels?

Thank you immensely for you time!

Julie

2 months ago
7
pibomarco

Hi

It depends, some features in wix hotel app were too limited "restricted" (main problem was setting minimum stay per room type). You could only set the same minimum stay for all units/room categories.

- Yes you can create/close in their PMS

- unforunately this is the main issue I have with PMS's (generally) that can not be controled via chanel manager.

Overall I liked the layout and it's features, also the design was much better then any other booking engine I tried.

I would suggest that you try it and you'll see if it suits you. If I woudn't have that many different rooms/apartments I would probably stick with WIX app.

I still use their WIX website, but not Hotel app.

2 months ago