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Did you know we have a new extranet homepage?

Hi everyone,

We recently tested a new ‘Home’ tab in the extranet that offered simple, at-a-glance overviews of reservations, guest messages, reviews and overall performance.

If your property was involved in the test, we’d like to hear your thoughts on the new homepage.

What did you find most useful about the new tab? Is there anything you’d change?

Add a comment below to help us improve the feature.

- Ilaria 

+1
9 Replies

3
Maarten

Hi Ilaria,

It might be a good idee to add the possibilty to ask a direct question to your support desk about reservations/payments and so on. A link to a FAQ would be very helpful for new owners as well.

Maarten

+2
3 months ago
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Isle of Wight …

great!

now how about Booking.com getting the system right and allowing owners to protect their properties and future guests with damage deposits?

and how about training Booking.com support staff to know the system, know the rules and actually do something useful and helpful when owners send in support requests?

+3
3 months ago
4
Janefryer

Agree totally with damage deposits.

And desperately need a 'Guest' Review scheme to review GUESTS, not hosts

+4
3 months ago
2
Andy

I would like to be able to introduce myself, describe my property and surroundings so that guests canon make a more informed decision to book as is done on other agent platforms. 

3 months ago
6
Isle of Wight …

You can put this information in to Property > Your Profile

No idea why they think this is an appropriate place for property information, but that's where it is. It doesn't change what is normally displayed to potential guests, but they can find it by clicking around on your listing.

3 months ago
2
Andy

Yes I entered loads of info when first advertised but as a customer none of it is visible which is not good for me or customers.  A failing on Booking.com side I think!

Where on IOW are you? I used to live there, my kids still do  :)

3 months ago
6
Isle of Wight …

Yes, definitely a failing on the part of Booking.com. One day they will change it - although I can't see that happening until they accept they've got it wrong .....

I'm in Upper Ventnor - it's just lovely and relaxing over here! Whereabouts were you?

+1
3 months ago
2
Andy

Top of the island, mainly Newport area. Great views from where you are. I swapped the UK for Spain, rather hot though but similar laid back lifestyle that IOW used to have compared to the north island lol

3 months ago