Guest mistake on booking but my problem
Ok I have a couple of rooms that I have different price variants on depending on occupancy.
One of these I market as a small double (for a couple of pounds less than my standard double rate) or a large single (which I price up a couple of pounds more than my standard single rate.)
I recently had a guest who had booked the room as a single for two weekend nights for £70.
He turned up with his wife. (!)
I showed him the booking was made for one person and to make him feel less embarrassed said it does happen.
He has now slated me in a review saying he had to stump up an extra £70 etc.....blah blah.....
But it was his mistake!!
So how can I get round this? Did he really think I'd be charging £17.50 each per night? Front line beach, with a car-park B&B?
I've got the same tomorrow....my 3 person room has been booked online for single occupancy but on just messaging the guest to get an arrival time from him said ...'we will be arriving.....'
Why when it's their mistake (They just click the cheapest option) do we get penalised by the reviews they leave?