Guest Review Awards
Are you like me? Does your Guest Review Award really matter, to you and your guests?
I was delighted to receive notification of my 9.5 Guest Review Award for 2019 together with a video from James ***, Vice President of Partner & Customer Services.
However, for the second time in only 6 years, the award failed to arrive. So my only recourse is to print off a copy from the Ethernet and, as a result, my Award now looks home made, poor quality and, frankly, rather suspect!
A 33.3% failure rate in getting my Award to me seems pretty poor to me - as was, on both occasions, Booking.coms reaction to my disappointment.
I am not yet to be able to gauge the reaction of my guests to the shoddy effort that I am forced to display at my property.
James ***, Vice President of Partner & Customer Services, is delightfully unobtainable by any normal route.
Am I alone in wondering if a small B&B in rural France is too insignificant a "partner" to warrant too much "customer service"?
Replies on a Post Card please ;)