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Hotel Reviews by Guests Who never Stayed at The Hotel

We recently had a review from a client who never stayed at out hotel and Booking.com published it. It was an average score of 2.0. We work very hard to make the stay for guests as pleasurable as possible yet Booking.com can allow a guest who was marked as a no show to bring down our review rating considerably. Why is this?

1 Replies

6
Laura, Communi…

Hi there,

Thanks for getting involved with the forum.
Since this isn’t something fellow partners can help you with, the quickest way to get help would be to send a message through your extranet or use the phone number listed next to your extranet inbox.


Good luck with everything,

Laura

7 months ago