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Why is your so called automated ranking system biased to properties when guests cancel. You blame us as you won’t get commission so punish us by dropping ranking places. I know this is true as a relative of mine worked for you .

2 Replies

Leandri Klopper

Hi there,

It seems that you would need to contact Booking.com directly regarding this question as this is just the forum.

It would be interesting to know exactly how ranking is worked out though, some guests cancel because their plans have changed and not due to something the property did. So it wouldn't be logical that that would play into the ranking.

Best of luck!

2 years ago

After many calls in our early assosiation with the mighty BC i eventully got to the reason of our dropping in postions when i spoke to a lady in Amsterdam head office.

Any guest who cancels does indeed affect the magical algorythms and all the other fancy things they claim plays a part in where you stand on line.

Personally i think it is because they lose the hefty nightly fee but doubt if ever that would be admitted.

The other thing they do we have noticed, if you say have 6 or 7 scores of 10 max in everything you maybe lucky and move up from say 9.1 to 9.2 however if only takes a poor review to lose a point and down you go.

Then to regain that single point you need to get a dozen or more scores of 10, after asking why, simply met with the usual corporate garbage of algorythms etc.

The olden day of phone bookings are now in the past and if we wish to survive we have to play along with their games or go under. Roll on retirement is now all i can say.

2 years ago