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PROPERTY ID VERIFICATION ERROR/ WRONG CODE

I received an email with the a 7-digit Property ID, but when i type it in the extranet I get the error prompt/wrong code notification. It says the code i need to encode is only 6-digits.

Been trying to contact the Philippine partner support at +6329882040 (EN) / +6329882020 (TL) but the is only get the voice prompt "All circuits are busy now."  They don't have an email either because my intranet does not contain an inbox where i can create messages.

Is there any support group email add?

Please help. I need my property to go live ASAP.

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