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Reviews - Additional Categories / Additional Ratings

There are some "Additional Ratings" that show up on some reviews. Info at the top of the Reviews page in the extranet says: " These categories don't impact your property's review score. We collect this info to help you better understand guests’ needs and help potential guests pick your property. "

So it seems these may affect our rankings / visibility in searches.

So far I've seen 2 of these - Bed rating and Room View

As always with beds, we get "too hard", "too soft", "the best sleep I've had for years!", all for the same bed - and I've had a couple of 5.0 / 7.5 ratings.

The most recent review has a Room View rating of 5.0. We have a photo of the view on our listing - a large grass area surrounded by similar single floor holiday homes. It's one of those "lost for words" moments - she could see what the view was like before she booked ...... Mind you, she complained in the review about poor TV reception, something we could have checked out very easily if she had told us, as we were on site every day of her stay ....

Has anyone seen other "Additional Categories" or noticed any effect on rankings / bookings?


2 Replies

Barry Reilly

Yeah I have noticed this too.

Some of it is just silly and irrelevent , especially when you are self-cathering only and they use your free tea/coffee and then leave a coffee rating, lol.

That is just pointless and I would hope that 4 of10 coffee rating is not allowed to effect your overall rating.

1 month ago