Slow answers from BDC help.
How do you rate the response speed and quality from the internal messaging system in extranet?
For me it seems evenly split into 3 possibilities;
1) You pop your question, take note of the amount of working days quoted to answer and then..........nothing! Chase a few times and eventually someone answers.
2) You get a timely answer but it's of standardised type and seems like it was chosen at random, rarely matching the question asked.
3) You actually get a timely and logical answer.
So for me that's a 66% failure rate by BDC!
Yes, I could contact my account manager but she always calls back when I'm not there.