We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

8

Slow answers from BDC help.

How do you rate the response speed and quality from the internal messaging system in extranet?
For me it seems evenly split into 3 possibilities;

1) You pop your question, take note of the amount of working days quoted to answer and then..........nothing! Chase a few times and eventually someone answers.

2) You get a timely answer but it's of standardised type and seems like it was chosen at random, rarely matching the question asked.

3) You actually get a timely and logical answer.

So for me that's a 66% failure rate by BDC!

Yes, I could contact my account manager but she always calls back when I'm not there.

1 Replies
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8
fluff

The load should be pretty even all year as one places high season in another's low season.
I do feel if the system says " we will answer you x days" , then that is how it should be.
I'm quite sure many replies are handled by chatbots anyway, explaining the wayward answers often received.

2 years ago