Updates on Guest Reviews System

Hi everyone,

During the past three weeks, we have experienced some technical issues with the Guest Review system. The problem particularly affected the approval process for replies posted by partners, leading to some delay in publication. Our developers worked on a fix and we are happy to confirm that this issue has been resolved.

Of previous replies affected by this issue, 92% will be approved automatically with a further two weeks required for the remainder. Any reply submitted from 19 August onwards should not be affected.

Thank you so much for your feedback,

Wish you a good day ahead,


3 Replies

Kootenay Country Inn


I think your new updates on guest review system will be more effective if you narrowed the score scale from 1 to 10 to 1 to 5 which is being used by Trip Adviser and most of other booking/review sites online.

1 to 10 scale in a way gives feeling of being graded by school teacher or institution that gives points to fail or pass your work. All travelers have different opinions and different preferences on a same situation. It is unfair to have 1 very finicky guest mark average as 5 when most sees 5 as failing horrible point and they expect average to be 7.5....

Anyhow most travelers are used to 1 to 5 scale where 3 is mid range and that will portray more fair view of all guest. 

thank you~

5 months ago
Gustave Righetti

We all agree the new system is flawed and counter productive but Booking.com didn't even send an apology letter to the hosts. Amateur to say the least.

4 months ago
Robin Sherwood

Sadly booking.com have become too arrogant and are not listening, the attitude is "tough you're all in the same boat". They're treating the paying customers with contempt at the moment, that's us and not the guests. As I've said elsewhere upset your customers at your peril. 

3 months ago