What is new in hotel innovation?
I was just wondering what is new in hotels with regards innovation!
For example, I do not provide teleohone in the rooms as nowadays guests can reach us on whatsapp, viber or facebook right away... They can message me or call me straight away for free. I asked guests about it and they are very pleased with my system.
I always look for other stuff that can improve my property innovation and try to be unique around my area as competion is going way too much so I have to stay on top of the game.
Please could you give some cool ideas so I can impliment it also to my property?
I was considering to put a pillow menu in the guest rooms so guests can choose what type of pillow they would like to have throughout thier stay.
Another possible idea that I was planning to do is offering packed lunch and dinner included with the room rates.