We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



dispute mark as a no show

Good afternoon, I have a dispute someone by *** *** never showed up and i remember i clicked no show up. I see i was invoiced

1 Replies



Hi Terry,


When you go to the reservation page for this one does it show No Show as greyed out or other?


Did you receive an email confirming the no show also?


If yes to both then go to Extranet > finance > Overview and use the phone number to contact them directly.



Kind Regards.



10 months ago