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Fake Reservations

Most of my reservations are being cancelled a day before cancellation policy goes in effect. Does anyone else have same issue?

6 Replies
68 Views

1
CamelBack para…

This has been absolutely rediculous! Does anyone else have this issue? Does anyone know what Booking.com does about it?

 

11 months ago
8
pibomarco

I don't, because my bookings are pre-paid (Payments by Booking.com) and I have strict cancellation policy. 

 

11 months ago
3
Marita

I had 2 fake reservations. Both around $900-1000.  I texted the guest and no respond, then I called on the day of arrival and phone was not correct.  Then no one arrived. I was wondering why they paid close to $1k and no responds. When second time it happened, I called and the phone was acting like fax machine. I find out that Guests didn't pay at all. Booking..com said because they booked before my bank settings got approved.  I lost close to $2K and time.  Still don't understand why fake reservations got happened and what they gain...

11 months ago
1
CamelBack para…

What they gain is us out of market. Someone doesn’t like to play fair game and to lose to competitors, so by “booking” you reducing supply of rental properties. Airbnb at least wets it’s guests by obtaining copy of ID. Don’t know if you can create 2 accounts. Here seems to be nothing ! 

+1
11 months ago
3
Marita

I wish we would better protected by Booking com from such fake bookings. It does really hurt our business

+1
11 months ago
8
pibomarco

You can protect yourself from fake bookings if you properly set your policies and payment methods. 

 

If you have flexible cancelation policy, you accept only cash and you don't take credit card details or deposits from the guest there is a bigger chance to receive fake bookings, late cancelations and no-shows. 

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10 months ago