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malicious client comments.

I received a malicious comment from a possible client that never get to stay in my place. How can I get that comment erased from my account?

3 Replies
53 Views

8
pibomarco

If this client made a bookig for another person (friend, family, business,..) and that person did stay at your property, then this client is allowed to leave a review.   

5 months ago
1
Jhon Arias

Thanks pibomarco, this is not the case, the same oerson who did the Booking, (who was not acepted) was the one making the false statement.

5 months ago
8
pibomarco

I understand. Do you have a good reason why did you not accept this guest? Did you then mark booking as no-show?

 

I can share my "similar" experience:

Guest booked apartment (max occupancy 3 adults). We have no children policy to 12 years. They were in fact 2 adults and 2 small children. I did not accept them and told them that we suggest that they cancel the booking asap and in case if we receive another booking we will issue a refund. They didn't do so, so the next day I marked booking as no-show and kept the payment. After that they were still able to leave lowest score. I reported this to Booking.com and they later removed the score. 

 

 

+3
5 months ago