We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

No email fir booking

Today someone made a booking .im not happy I did not receive a email to say I had a booking ....can you tell me why?

 

i always receive notifications 

i did receive notification on my pulse app ...but on my phone I’m unable to download load latest app...so therefore unless I’m at home on my iPad ...I would not have know anything about this booking ..could you please notify all bookings by email like the other companies 

thank you 

 

regards 

1 Replies
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10
BrookAve

 

Hi Colin,

 

Notifications are on by default.

And working fine, for others, so it is more likely an issue with you receiving the inbound messages, such as but not limited to junk /spam email folder. intermittent connection etc.

 

Even the fact you mentioned issue downloading latest pulse app version would indicate to me their is an issue with the phone.

 

how long has this been happening for?  reach out to BdC support


Kind Regards

Contact BdC- Location of Partner Only Phone number and Message methods

 

+1
4 months ago