Advice for the right mindset for dealing with negative reviews?
Hello there, all!
I am a writer here at Booking, and I have been working on an article for the Partner Blog about dealing with negative guest reviews. This is obviously a topic that many people feel very strongly about. I've seen a lot of good ideas shared before on this subject in this community. I am not as interested in the processes or details of the platform. What I am curious about is if you folks with real-world experience have any advice on one very specific aspect of dealing with negative reviews: your mindset.
So here are a few questions for you, which you are welcome to pick and choose from if you want to answer one or more of them:
- Do you have any advice that might help people get into the right mindset for answering a negative review?
- Do you have any mantras or things you tell yourself as a pep talk to help you summon the will to deal with a negative review?
- Do you have any rules you've created for yourself around responding to negative reviews? For example, do you have a rule for when to not respond?
- Do you have any other rules of thumb you've created that you follow when responding to negative reviews?