Policy on review removal
I read booking.com policy for removing review and I am very dissapointed with booking decision not to remove review which I requested to be removed.
As its written one of reasons for removing review:
Remove reviews in certain situations:
-When the review includes abusive language, swearing, discriminatory remarks, language that negatively targets a staff member, or personal political, religious, and ethical viewpoints.
Review that I got 20 days later from guest that had very serious problem with alcohol is:
'Thoroughly, it’s a real little man who wants to be alert. Don’t fall into the trap of seemingly hospitable enthusiasm' Reservation: ***
As our rental of apartment is family bussines, We feel very offended. And if this is a way booking.com protect me as a partner than it is shame.
Property id: ***
What is your oppinion?