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 Policy on review removal

Hello
I read booking.com policy for removing review and I am very dissapointed with booking decision not to remove review which I requested to be removed.

As its written one of reasons for removing review:
Remove reviews in certain situations:
-When the review includes abusive language, swearing, discriminatory remarks, language that negatively targets a staff member, or personal political, religious, and ethical viewpoints.

Review that I got 20 days later from guest that had very serious problem with alcohol is:
'Thoroughly, it’s a real little man who wants to be alert. Don’t fall into the trap of seemingly hospitable enthusiasm' Reservation: ***

As our rental of apartment is family bussines, We feel very offended. And if this is a way booking.com protect me as a partner than it is shame.
Property id: ***

Thank you
What is your oppinion?

1 Replies

8
Leandri Klopper

Hi there,

Thanks for the post. Sadly this topic has been quite exhausted on the forum. I suggest searching for Review or Review removal and following the other threads. See esspecially this one:

guest reviews

Hope you will find some insight!

11 months ago