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3rd party reviews

Hey all,

I know reviews are a touchy subject, as there are many issues. I just wanted to highlight a new aspect to their review system.

I had a guy book my single room for 3 nights for someone else. I looked after that guest, they were elderly so need a little bit of TLC which is not a problem. I dropped the guest up to the airport and we said our goodbyes.

The person who booked me reviewed me. He paid for the booking but never stayed.

Apparently this is ok with booking.com, that someone who booked, who never stayed, was never going to stay can review you ???

I got told today sure in 2 years those reviews are gone. But for me, that's not the point, the point is that booking.com allow a person who never stayed in your accommodation to publicly review you and publicly make comments when they never set foot in your property.

I got 7.5 across the board which is not a good review, this is not the reason I am following up on this, but I think its bizarre that booking.com are allowing this. As fellow partners, this can happen to each one of you.

I have asked to see where this is in their terms and conditions as I could not find it.

 

3 Replies

7
Thuild - Your …

Dear Cassid,

This exact situation happened to me too, however in that case I got a 5.2.

And that surely pissed me off that I was yelling at BDC on the phone.

Even the comments in the review are plain dumb.

We cannot expect anything of BDC when it comes to reviews. That we all know now. So whatever comes, let it be, reply if you can and screw it.

I stopped caring about reviews a long time ago, because frankly it's my emotional state that goes to waste for nothing.

Best regards,

Zsolt - www.thuild.com

9 months ago
3
cassid

Hi Zsolt and fellow partners,

I hear you but this is not about regular reviews.

This is about someone who never stays in your property, nor where they going to but they are allowed to review because they paid for another person to stay.

It is absolutely ridiculous and it demeans the effort that we provide to ensure our booking.com are looked after while they stay with us.

We are the on the ground ambassadors of booking.com, but they are screwing us big time here.

It's not about a one review its about the process of allowing someone who never stayed to review us, even TripAdvisor you must have stayed or eaten to be eligible to review.

Booking.com are allowing non guests to defame us which has legal implications for all us partners

"Defamation, calumny, vilification, or entrancement is the communication of a false statement that, depending on the law of the country, harms the reputation of an individual, business, product, group, government, religion, or nation"

Libel and slander : https://www.defamationireland.com/libel-and-slander/

I have asked 3 times to be show the terms and conditions which allow this crazy rule to be applied.

You could have a travel agent book rooms, you look after your guests amazingly, you have a difference of opinion with the travel agent and they can give you a score of 1-1-1-1-1

9 months ago
1
Melindadc1

This has happen to us a well and we were told they book so they can review end of story.

Booking.com are based in Amsterdam where the law allows them to do all kind of thing that they wouldn't get away with in other countries.

We just received a review with the heading

  • Give money to onest people not to those criminals
  • and they accused us of stealing And that is fine with booking.com they won't remove it.
9 months ago