I believe it is time for Booking.Com to stop allowing anonymous reviews. How do they help anyone improve a property? It is impossible to identify, what the guests is referring to in their complaint. I don't believe I have ever seen an anonymous review rate a property 100%. If a complaint or poor review is warranted so be it, but things can only be improved when a manager/owner can identify what the complainant is complaining about, whether it be a staff member or a problem within the property/room.
If enough of us request this change, surely it should happen.
If you have an opinion, and want to share it, you should be man/woman enough to put your name to it.
Submitted by Malcolm Craig