Bad Review, and lots of lies...should I reply?
Been on booking.com for about 3 months now, just received an anonymous review of a client (and I know who they are)....
This guest trashed the apartment, broke toilet amenities and still I get a anonymous review talking about how dirty the apartment was as well as other things that are completely untrue. Also mentioned I didnt reply to communications...actually I have an email history where this client requested pictures and I promptly sent them, no lots of stuff made up
I am expecting booking.com to do something about this, but I wont hold my breath...Im thinking about replying to her anonymous review (there is a reply button there) but I dont know what to say....only positives she gave was the pool from the resort and closeness to sea...all else pretty much trash talked.
Would you reply and if so what would you say?