BAD REVIEWS/BOOKING.COM REFUSE TO REMOVE IT
I contacted booking.com about a guest that wrote a fraudulent review about our property with lies and even told booking.com that we had witnesses but the booking.com reviews team refused to remove the review posted even though the guest violated booking.com 's own guidelines and standards. It took over 12 days of calling and emails to finally receive a response via phone that they were not removing it. This guest was smelly and had urinated on his clothes and refused to have his room cleaned for over 6 days and he left room with 4 bags of garbage and body odor that would not go away. The guest also placed our utensils on toilet including his own personal belongings hanging over an open toilet seat, he broke our towel bar, and drain by putting towels in it. The guest made tirades of fits in front of our other guest, one incident he threw the phone from his room on my desk in front of guest and stated he didn't want it in his room because the FBI was listening in on his calls. The Guest had dirty nails and he was unkempt. With all the pictures and witnesses such as other guests, housekeeper and maintenance, Booking.com still refused, Does anyone know who is the CEO and how I can contact the CEO to review and investigate my dispute. We are sufferring loss of revenue and damages for drycleaning of towels and comforters, pillows and sheets used by this guest in trting to remove the foul odor that remained. The guest also referred to our staff and policies as " characteristics of cults" because we ask that no indoor shoes be worn inside and that you have your own indoor shoes or we will provide you new slippers at no charge.All other guests love the idea and it isn't a big issue but because we charged the guest for damages, he went on vindictive mode.