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1

Be Patient! (How to handle a late arrival)

It's 12:00 midnight, pouring with rain and blowing a gale outside and the guest who had indicated that they would be arriving at 9:00pm still hasn't turned up!

Worse still is that they are traveling from overseas and have not given us a contact number. So we don't know where they are or if they need assistance.

Finally headlights in the driveway and we rush out to greet them, umbrella unfurled and wind snapping at our heels. How we deal with the guests from this point on can make or break their holiday and perhaps our reputation.

As part of our business day we constantly remind ourselves that our guests are in holiday mode ... perhaps the destination is not as important as the journey.

It's too easy for us to become annoyed at being inconvenienced but the reality is there is no harm done.

It's amazing how often when we show a little kindness, patience and consideration to our guests that it re-pays us in dividends ... great reviews and more importantly referrals.

 

88 Replies

8
Leandri Klopper

Hi!

Thanks for sharing!

Getting to our property can be challenging. In the sense of the length of the journey and the state of the road. By the time our guests arrive at our reception, they have been sitting in a car, rattling up and down for hours. We constantly remind everyone who comes into contact with the guests to be patient and remember what they had to go through to make it to us.

It's a great gesture, running out with an umbrella in the pouring rain. I'm sure the guests appreciated it! I'm sure you were also stressed when you couldn't get a hold of them.

We do arrival checks before the guests travel to our property, just to ensure they have everything they need and that they know where they are going. So far, only only guest got a bit lost this year. I was making her laugh and kept her on the phone all the way up the passes. It was bound to happen though, it was the most misty night I hear.

Keep up the good service!

1 year ago
3
Torrdarach

Haha, that is all well and good when your establishment is a hotel with a 24 hour reception desk.

For us at Torrdarach House, this is our home and we go to bed at 10pm at the latest.

Our check-in is between 4pm- 7pm only, unless they have contacted us prior to the arrival date and then we can do up to 9pm.

There would be no way on earth that I would open the door at midnight.

If our guests do not turn up before 9pm then they are marked as a no-show, their card is charged for the full amount and they have to find alternative accommodation.

Isn't it amazing that we are all in the same business but our policies are so different!

In all of the years that we have provided accommodation, we have only had 1 couple turn up late.

1 year ago
2
Martin

Hi!

First of all, congratulations! I have just put myself into that guest's shoes and I felt you are amazing, caring and concerned about comfort, and peace while at your property. Keep it up!

Remember the guest is King - thats business. But for us in hospitality, accomodation goes beyond financial relationship. It is also about friendship, family atmosphere and the experience of happinness which every guest sets out to pursue.

Policies are good but should be measured gainst reality. There are times when, as policy makers, we are called be more pragmatic - to embrace that which works - in order to overcome hurdles. I am glad you welcomed your guest in this way, regardless of the rain and the time.

I am conviced you will receive more guests at your facility, for he/she who can be trusted in small matters can be trusted even in bigger ones.

Martin.

11 months ago
8
Leandri Klopper

Hey Torrdarach

It's crazy right? So many different people, so many different ways of doing things.

Every property owner handles it differently and are successful in their own ways.

Have a stunning day!

11 months ago
3
Thomas (Austria)

I waited until 11 pm for a reserved family a few days ago.our check in is from 4pm to 8pm.

Then i left a note at the entrance door: Dear family xy please call me 0043xxxxxx.
At 1am whilst my deepest sleep my mobile rang and i found out not the awaited family but an idiot with a bike (!) standing in front of the house is calling me. He saw my mobile number on that tiny sticky note. Although a big sign outside said, that we are fully booked up. I didnt answer the phone but had to wait until he moved on. Conclusio: the family was a no show, and the biker tore me out of my deepest sleep for nothing.

10 months ago
3
CML

Hi Joey, I relate so to your thinking ...

Thomas, we have had a few of these and I guess it is all down to experience at the end of the day.

It is good to treat the guests with the utmost respect, but Joey you are so right, we should value ourselves as much as we value the next "man"...

We are all in this game because we like people, and like to serve yet not be anyone's SERVANT!

After time with so many people, we realise that every situation is different, and every person is different ... it's about judgement balance and common sense, at the end of the day.

Good luck to all you amazing Hospitality Gurus and Best Regards

10 months ago
2
Martin

Hi Thomas!

You sting! I feel it - if I were this family, I would never repeat this behavour, never keep a facility waiting without having the courtesy to inform about the itinerary. And for the bike man, you are very kind to him - those words are very kind but he learnt his lesson anyway. At 1 am, you were right to ignore him - we love guests but we also have some lines which guide our work.

I just thought of something. Supposing the bike man wanted to alert you not to leave your number out for late guests? - that you may get disturbance from strangers? Just stick to the rules of your property and let guests feel they are most welcome. You treat them to the best of your ability just as much as you would like to be treated. Have a fruitful week!

10 months ago
3
CML

Have you heard of Guestchek (dot com) ... it is upcoming and growing in popularity ... this may ease the tensions a bit!

10 months ago
3
CML

Great, thanks Joey : )

10 months ago
1
Makombatzel1

We just offer a free drink to guests that are checking in on time....

Tal

10 months ago
1
Enidrichmond

I’m just a small rural B andB . I only ask that guests let me know if they will be later than 18:30. Unfortunately many guests do not read my welcome email or chose to ignore it. I try and remain calm and wait until 22:00 if I have had no communication. I then send a text and email explaining that unless they arrive by 22:30 I will mark them as no show. However I do not charge them.

10 months ago
1
Ayu

Hi,

Just joining this conversation.

We did had that experience long time ago, but very good now.

Before we got their arrival time in Airport, we will keep sending them emails or contact them through their phone number etc. Once we are in contact, it will be easier for them to update their times. We also informed them that they can get free wifi in Airport so they can send us a text while the are in Airport. We can estimate how long they will arrive, so we never wait so long for them again. And we love to do 24hrs check in for our villa.

.

10 months ago
2
Clairelouisedu…

I also live at my B&B. I have had so many instances of guests informing me of their arrival time only to arrive hours later. I I received one bad review (like Joey) for "not being friendly" given they checked in at 1:30am and I was woken up (I was informed they would arrive at 11pm!).

I struggle with this quite a lot during high season especially. I am based in South Africa and flights from Europe land late usually around 10.30pm so after car hire etc they always arrive late.

I do try and be accommodating but it does get exhausting after a few months!

10 months ago
2
Boss of the Ho…

and when you did stay up late, and force yourself into a big smile and a warm welcome and you bring up the luggage to the room. Seems they brought enough clothes to stay till then end of the year, but you manage and everyone is happy that all ended well.

And then comes the inevitable question from the guests : you still do serve food, do you ?

10 months ago
1
Judy Keuning

I found this so interesting to read everyones different take on late arrivals. We have a strict check in time between 14:00 and 19:00 and I message the guest a couple of days before to confirm their arrival time (and where they are coming from as this often help you guess the time better than they can) I don't like late arrivals after 21:00 and only bend my rules if I really have to.

10 months ago
2
Craigmoniecottage

Have to agree with Joey and Torrdarach 100%. The worst time of course is High Season and although you make allowances for late arrivals - anyone arriving outwith your advertised times without prior arrangement has absolutely no respect for the other guests that are going to be disturbed by their very noisy, late arrival let alone the host. I allow a 1 hour window after my cut off time (7pm) and after that there is no furthr check in option and the guest is recorded as a 'no show' and charged. At the end of the day if the guest turns up late for his flight/train/bus does it wait for him - no does he get his money back - no why should the bed and breakfast industry be expected to operate any differenty. I have often gone to a shop door and found it locked and the staff do not re-open the doors.

10 months ago
1
Ricbuxlaw

Just joining in from the Languedoc.I recently had a Dutch couple arrive at 9.50 pm.They had not bothered to call me or email beforehand.I had not heart to show them the door.They were polite and "no problem" guests just for one night.

Its my first season and I think if I did not allow them to stay I would get castigated with a bad review.Guests can be very defamatory and get away with it so unless I have gone to bed I would always welcome guests up to say midnite.Guests may have had a meal but I do much prefer for guests to advise if they are going to be late.Its rarely intentional.In reverse I welcome giuests who like to book in early.Its not great but I have had 2 sets of English guests coming abiout 3 pm when after a good linch in the heat wanting to book in early.Again I accommodate them.

I have had no guests fail to turn up but one of my first( family man on his own!) booked in and took off again after 2 hrs never to be seem again .Friends tell me he must have spent night with a woman!!

Nice to have this Forum to share.Its not an easy business but its rewarding to ensure people usually on holiday are well looked after!

Good luck

Richard

10 months ago
1
Maria Eugenia

Hi

And how do you manage when for example the guest wants to arrive much earlier than the check in time which is 2pm (sometimes 8 hours prior to it!) and they pretend you to give them the bungalow at 6am for the same price just because they have a kid of 2 years old and their flight arrives at 5:30 am?

...Even when i explain prior they arrival it might be a check out of a previous guest of the bungalow at 11am on the day of their arrival and it would be better to pay for an extra pre-night for avoiding it, they keep insisting and then of course when i say it is not possible to enter that early i get a big bad score afterwards and all my rating comes down

....They forget all the great things we offered them during their stay such as private pool with an amazing ocean view, their own full equipped kitchen, daily cleaning of their bungalow, buying their shopping list in the market for them not to move from the relax mode of their bungalow,etc,etc) and they only remember they could not enter into the Bungalow 8 hours prior the check in time for free!!

As somebody said before in the chat..."cheap" guests are the most demanding and they are never happy.

10 months ago
1
Reception

Wow ... I've been amazed at the comments following on from my initial post 2 months ago. And so many valid and worthwhile points have been made.

I should explain a little more about us.

We own and operate our accommodation business in southern Tasmania, the island state of Australia. We operate at two separate locations ... our mainland site has a 2 bedroom apartment and a one bed studio cottage. Our other site ( a self contained cottage) is on an island called Bruny Island off the coast near Hobart, the capital city of Tasmania. I manage, clean and maintain both sites. The Bruny Island cottage is basically a 5 hour round trip. I do this full time for a living and have no staff. My partner, Sue, works in her own career full time and assists when she can.

We've been doing this for 8 years! 14 hour days are common and during the peak season (which is getting longer each year) I work non-stop ... and I'm 62 years old.

We have a really broad range of guests, with travelers from the UK, Europe, USA, South America, India, China, Singapore and mainland Australia as well as a strong local market.

99% of our guests are amazing and the other 1% aren't really a problem ... they just have their own peculiar issues.

Our investment in our business is huge and our return is average, despite really healthy occupancy rates.

There has been a huge upsurge of competition in the short term rental market in our region especially with platforms such as AirBnB and HomeAway.

We use a channel manager/reservation system and Booking.com has been an outstanding channel for us. Our own web site is also proving to be a solid performer and we spend a lot of time working on our social media presence as well as our Google presence. We can't stress strongly enough how important social media/blogging and small Adwords campaigns are. These contribute to market presence and brand awareness.

Even if you don't have the interest to spend money on Adwords at least think about blogging. It works well for us not only in bookings but also in our visibility.

I wish Booking.com would permit video to be added to our pages ... maybe one day!

As far as treating our guests patiently goes we still believe strongly in this. We will always treat our guests the way we want to be treated.

In short the hospitality industry is hard work but the rewards are massive. We love the industry and we love being able to share our part of the world. But please don't feel we let ourselves be treated as door mats. We will stand up to those extremely rare guests who are just plain difficult ... with a smile of course!

10 months ago
8
Leandri Klopper

Hey Reception (Remember you can change your name on your profile),

Thanks for initiating this thread!

Ricbuxlaw (Richard), thanks for sharing! Your point makes 100% sense to me.

Thing is, our managing director has now put down the Hammer. No confirmation letter = No check in. I don't want to spark the "I'm not receiving correspondence from my guest what do I do" conversation again, but I'm finding this a massive problem with check ins.

This puts me at odds with Booking.com because the guests who use Booking.com tend to forget their paperwork at home. I issue a Unit allocation confirmation letter and send it through to the properties but some guests show up so late that Reception is closed. So far the receptionists will send the confirmation letters to the Security guards at the gate so that our clients can still check in, but what happens the day when that process slips up somehow and the guest is asked to leave?

Technically our check-in times are stated very clearly everywhere on the website and Booking.com confirmation letter, so I shouldn't get into trouble for showing them away. But I feel bad, you know? They have paid, they drove super far, it's dangerous to turn back and go find alternative accommodation.

We urge our guests to let us know if they are going to be late, but as I said. In through the eyes when they read it and out through the hair when they drive to the resort.

What do you all do when someone pitches up without paperwork? Check Pulse?

Keep well!

10 months ago
2
Boss of the Ho…

I dont need the paperwork really, when they booked via bookingdotcom, they are in the extranet, mails and so on. Only for prepaid rooms, i am somewhat more carefull, and i would need their pasport or ID card

10 months ago
2
Craigmoniecottage

Hi all - well that is the 'Public' for you. Unfortunately, the websites (all websites but especially the Booking.Com, Expedia, Airbnb etc.) and the way we live our lives (shopping, visiting theatres etc) encourage the Public to be vocal on every issue of our lives and to plaster our thoughts whether ( well informed, ill or just downright nasty) all over the internet.. Genuine issues are very rarely commented on but those that arrise through lack of preparation (from the guest point of view) prior to booking always command the most negative of reviews with the responsibility of guest actions being conveniently put to one side thereby justifying their placing the blame for all shortcomings at the door of the host. The websites should take much more responsibility in removing reviews that are based soley on the shortcomings of the guests inability to ensure that the services and facilities provided meet their requirements prior to booking and reviews that reflect this should not be allowed and removed. I am 100% behind valid reviews of a business provided they are an accurate refelection of a guests visit and not because they were too arrogant to take the time to ensure what they were booking was right for them.

10 months ago
2
Craigmoniecottage

endrichmond I agree with Joey - all no shows should be charged, the bulk of which are not genuine and as joey says either can't be bothered or found something else en-route meantime it is so late you cannot re-sell the room - you are very lucky if you can afford to do this. They don't care so you don't care! all the while setting a very poor hosting standard and a message that it is o.k. to do that to both customers and more importantly Booking.Com who never cease trying to lock down the hosts on their terms and conditions.

10 months ago
2
Craigmoniecottage

Hi Joey just read about this site earlier and have now registered as everyone should because you are right BDC do absolutely nothing about false, irrelevant, reviews or troublesome guests. I had a guest call me the other evening screaming and swearing at me down the phone, telling me that 'he knew who and where I was but I did not know him' and that I had better watch out. BDC response 'oh we are sorry about that' So yes everyone should sign up to this site as it can only force the OTA's to sit up and take notice and action

10 months ago
2
Craigmoniecottage

Have to disagree -In the 8 years I have been affiliated with BDC their policy on reviews have changed little. However, they can and do alter their website pages at the drop of a hat when it suits them i.e. implementing guest request boxes (whether your property wants the facility added to their page or not), terms and conditions (protecting them against their affiliate partners) etc. This together with the fact that they are probably the largest in the world will have at their disposal the latest IT softwear that will enable them to alter whatever they like whenever they like. BDC have had at least 8 years that I know of to address the situation - they choose not to as they favour the guest instead of us - their actual customer

10 months ago
4
Benita Cyster

We also follow a certain routine. e-mail quite a few times with the majority of guests as being a small family business and no staff at night i had many a time experience these extremely late arrivals. i do inform them about that , but do indicate i will come back to the business to open up for them. 100% pitched ( some 10min later others 2hours later) and was apologetic of getting lost as we are in a small village and not all GPS's indicate the precise location thus guests panic and will call me. i see no effort in going to meet them on the roadside or at the location they are just to let them feel cared for and that they are important to our livelyhood. Guests have appreciated it thus far. they do care and do understand that we are not a 24h reception business . I have changed my prayers to " God please send me understanding guests and guests that would be good for my business and growth as a person" - yes i got less reservations but 100% less problematic guests. its bests to have as many conversations as possible with guests about arrival time as well as to make sure they have directions with them. I also did as some of you stay on my own cellphone to guide guests for more than 10 - 15minutes - or even calling them every 5minutes until i am sure they will find our bnb.

10 months ago
6
michael beeston

Very interesting ready everyone..Thank you for the tips..MichaEL

10 months ago
1
Dandmtrainor

Yes an interesting read. It seems some hosts have very long days and a late arrival can add more stress. Particularly if you care about looking after a guest that may have had a stressful journey with late or cancelled flights, car problem, pet goat issues, it happens to all of us, good with the bad and if its real bad we have to ask how to make it easier. More support for the host maybe?

10 months ago
3
CML

Thanks Joey : )

Clairelouiseduplessis - I totally relate to you and by the way I come from that part of the World too : ) now in Australia running Self-Catering Accommodation in the Blue Mountains

Ayu - great!

THOUGHT I WOULD SHARE THIS WITH YOU (a template shared by a guest from Guestchek, and which is working!):

(LOGO)

- - - (co name)

BECOME A VERIFIED TRAVELLER

- - - (name) supports www.Guestchek.com and TRAVEL SCORE

As a VERIFIED TRAVELLER you will receive priority upgrades that become available as well as other discretionary advantages and discounts

Let us know if you wish to be recommended and

Add 10 points to your

TRAVEL SCORE

Our Notice to Guests is in a stiff plastic holder (from Officeworks) and sits in front of the TV where it cannot be missed; it needs to be moved to view the TV : )

Since we have displayed this notice our guests go out of their way to clean up after themselves and we have noticed such a turnaround in so many ways.

However, be warned, you cannot win them all, and some guests are "born to be nasty" ...

The advice that other "hoteliers" have shared is good advice, and somewhere in between we find our own balance : )

Good luck everyone, and thank you All for your sharing, because this certainly does help in this difficult situation!

10 months ago
3
CML

Craigmoniecottage, if People of this World, would learn to take responsibility for their choices and grow up, this Planet would be a much better place.

And yes, the OTA's "encourage" negative reviewing - Exp seem to be better than Bookin though!

10 months ago
3
CML

Great Point Joey ... Guestchek.com has HUGE POTENTIAL and is a "saving grace" for our businesses, and we should be using it wisely ...

MISUSING this system could see it's END and we do not want that!

We want to be fair to our Guests as we want our Guests to be fair to us!

We should only be using Guestchek "Alerts" for legitimate and genuine "damaging and unfair reviews", "problems with payments", and "no-shows" ... in this way we contribute to Guestchek's authenticity!

Unlike Booking.com, Guestchek, does not "open the doors" to emotive responses and nonsense - just the "facts" and this is where we "hoteliers" need to keep focussed on being bigger people, and not getting bogged down with our emotions and "revenge" - rather just state the facts.

I'm a huge believer in KARMA ... what comes around goes around ... so with this in mind, we should be able to find some peace in this belief : )

We "Recommend a Guest" more now than ever before, and this feels good!

All the BEST!

10 months ago
2
Apartments

Hi

I have just found Guestchek and I don't really understand the idea. do I have to pay for it? How deas it work and how does it help me?

10 months ago
2
Apartments

In case of the late arrival I have a key box next to the door. Even though it is not very well known outside the UK it works fine. I send an email and text to all the Guests, regardless the country. Usually I get the answer, if not I write again asking for the confirmation. 90% of the Guest contact us regarding the late arrival, I have check in between 2pm and 5pm. Sometimes I call. Guests find it very unusual and nice of me to call to New Zeland or Nigeria. When I have a confirmation from the Guests with the arrival time I give my mobile. I removed it from the b.com profile as people seem to think that it is okay to call 24/7. They can call me upon arrival really, but it doesn't happen very often.

We charge 99% reservations on the day of booking. Authorised transaction is pretty much confirmation of the arrival. on No shows are really hard to charge. Even when it is already charged I can always get the letter from Barclays asking for charge back.

10 months ago
3
CML

Hi Joey,

Thank you for your kind words ... and, your identity has not been revealed as far as I can see : )

Thanks for all your helpful, proactive interactions too!

Together, we should all make some kind of difference, unless BDC decide to close this site down.

How Ironic that they set up a Help Forum, and that IS IT ... we have to help each other : ) : ) : )

10 months ago
3
CML

Hi Apartments,

I think Guestchek are building their portfolio (been doing so for a few years now) and will more than likely launch into offering OTA services, much like HotelBonanza have been doing. HotelBonanza are offering 0% commission provided we give their guests a discount - this is to kick start them in the market place - it all takes time for us and guests to firstly find out about them and to build confidence. I heard about HotelBonza and Guestchek through forums such as this (B&B Forums on Google+ they are good!) Guestchek constantly send out surveys asking whether "hotels" would be prepared to offer guests an insentive for having good track records on Guestchek; asking whether we feel x or y about the OTA's; what it is about the OTA's that we would change etc. This is what gives me the idea that they are preparing and working with "hotels", not against them : )

Welcome to this page!

10 months ago
2
Apartments

Joey and CML

thank you very much for the tips. I will certainly use them:-)

10 months ago
3
CML

Joey, my experiences have been that the "no shows" cancel their credit card or give false ones at the time of booking ... these in my opinion are premeditated. Recently I tried to charge an Expedia guest a deposit (just started doing this) and immediately reported this to Exp, who ignored my email (sent two more and phoned twice until I was told that they would get hold of the guest, which they did not). On the day when I called again and found that nothing had been done, I "lost it" and only then did they make a call to the overseas somewhere guest and found that the number did not exist. Unfortunately all the OTA's seem to be employing staff who are unskilled.

SORRY JOEY, this was a response to an old post on page 1 : )

10 months ago
3
CML

Hi Forum People ... please view my new post "HOW DO YOU RATE BDC ..."

Let me know what you think?

10 months ago
3
CML

Matbe it has been rejected : ) : ) : )

10 months ago
2
Boss of the Ho…

had a look. And cant answer these questions with a simple YES/NO.

Concerning the main photo/Picture : i can change that as much as i want, on my extranet. I would like to be able to change text, that is often refused and changed at random by bdc

Concerning the reviews : one can learn how to use, even bad reviews, in your advantage

Thats the thrill of being a hotel manager, FIND SOLUTIONS

10 months ago
3
CML

Hi Boss of the Hotel,

Thanks for your feedback : )

Are you able to change the Main Picture on the Booking.com Site that Guests book on when searching for accommodation in your area ... take a look at how your "hotel" presents

The only way to use a review to your advantage is if Booking.com will allow us to reply to anonymous emails or emails without comments, which are grossly unfair/untrue. Their explanation to me was that unless the guest comments, I cannot reply!

Yes, it is good to find solutions, and I guess that is why we are here on this Forum : )

10 months ago
2
Boss of the Ho…

yes, we can add pictures and decide what picture is the main picture

why would you comment on a review that has made no comment ? discuss the score ?

10 months ago
3
CML

Hi again Boss of the Hote,

We cannot change our main picture in the search for accommodation on Booking.com's site that the Guests access? By the way, a random picture was chosen recently by BDC, which does not show our "hotel" in the best light, and our bookings have taken a nose dive too! They have also tagged the main photo with "good for 2 guests". We have a range of accommodation suitable for families too, so this in my opinion is telling guests that our accommodation is 'suitable for two' ???

We have had an anonymous review which was so below the belt, that I would have liked them to elaborate, so that I could fix the problem.

Anonymous reviews should not be allowed and guests should be warned about unfair and damaging reviews.

This is my opinion and it is always good to hear more opinions : )

10 months ago
2
Boss of the Ho…

Booking claims they are doing an effort to avoid (at least limit) anonymous reviews. I agree they should forbid people writing text anonymous and should not publish it. Even when taken in account for the score. I must agree with bdc that the amount of anonymous has drastically lowered (at least for my hotel) BDC claims 60% fewer in general.

About answering the reviews : i am persuaded that you should not respond to them to convince the writers or get your right, because you will never. I respond to the comments, to clarify things, or put things in the right perspective towards my other (potential) guests. When someone complains about not having had any animation at the hotel, i agree with him : emphasising that we are a hotel for those who seek peace and quiet and that you will indeed not find any loud animation. Insults and greefing should be left unanswered, other potential guests will have an opinion about the writer, rather than about the hotel.

Use reviews in your benefit to promote and clarify what you stand for. Reviews are a powerfull marketing and promotional tool. People read them, so you have to use them in your benefit. It pays off, when you get a review : wait a few days and think about an answer in your benefit, not about getting your grief.

10 months ago
2
Boss of the Ho…

If you go into your booking extranet, and go to the tab Property and then photos, you get your photos that you uploaded You can drag another picture to be the first in the row And it will set for main photo

I just tried it, and it still works You will get a message, that i may take up to 48 hrs before it becomes the new main photo on the site itself, though my experience is better than that

10 months ago
3
CML

Hi Boss of the Hotel,

Yes, I am aware of how to move photos around on the extranet ... the problem is:

WHEN A GUEST SEARCHES FOR ACCOMMODATION

And finds my hotel, the picture tthat the guest sees has been changed from a beautiful picture to an ordinary picture that they chose and put up;

This in my opinion, together with the notification "good for two travellers" (when we have accommodation for families too) has caused a dramatic drop in BDC bookings ...

However, Expedia have stepped up, so I am not overly worried!

However, however, I could be getting more bookings from BDC with a decent main picture!

Be that as it may ...

Thats all from me on that subject folks : ) : ) : )

10 months ago