user avatar image
1

Cancelation

Is there a way that we can obtain a reason why a guest is canceling their reservation. It allows us to another insight on what we can do to keep our guests.

2 Replies

2
Dmitriy Bolobolov

It is an interesting question. I always ask guests for the reason why they cancelled their booking. The most common answers are:

1. Plans have changed

2. Found smth cheaper

3. Number of guests has increased

4. Personal reasons - illness etc.

However, these answers help to improve nothing:) But asking for the reason shows that I care and possibly next time they book my place to stay.

1 year ago
1
Mitel - MIRJAN SONJA

HAW I CANCELLED UKRAINIAN GUESTS, THEY ARE MAKED ME ONLY PROBLEMS WITH FAKE RESERVATON. MIRJAN , MITEL B&B, LOKEV SEZANA.

11 months ago