Our cancellation policy is such that if a guest cancels anytime up until 14 days prior to their reservations they will be refunded minus a $20 processing fee. I have reviewed the cancellation options here and as far as I can see I am not able to set forth this specific policy. I am only given options to choose a percentage of what they will be charged. I would think there would be a way to customize what our policy is. As it stand right now our profile is not accurate because we cannot clarify accurately what our cancellation policy is.