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Can't see guest review

Guest told me that they left a review for my property but I can't see it - is that possible?

(I don't think that they are lying since they sent me a screenshot)

 

Ps. This is my first post :D

6 Replies

9
M Adamopoulou

Hi! Maria Raboten and welcome to the forum. Certainly your guest isn’t lying. Sometimes it takes even weeks to get live for you to see. Just wait a little more and I am certain that it will appear.
Have a nice day and happy posting...
I am also a Maria....

5 months ago
1
Breiner House …

My very first guest says they left me a review but was not within the 14 day timeframe. Will this review ever become available on my listing?

Thanks

5 months ago
9
M Adamopoulou

Hi! Breiner-House-Porto and congratulations for your first reservation. You see I told you reservations will come... I had similar problem with review. I called my local BDC office and they reassured me that once guests leave their review it sometimes takes a little while to go live. Guests can leave reviews even 3 months later from their checkout. So don’t worry.. Call your BDC local office and they will inform you.
Wish you a nice day..

5 months ago
1
Breiner House …

M Adamopoulou, thank you again for your advice. Although the reservation is only for April, i am very excited to Host them!!
I was wondering if I shouldn’t send them a thank you for booking message and what I can include in said message?
I have read in the forum about this but can not find this message any longer as for I am still trying to get used to navigating around the admin page.
If you can direct me to the page I’d appreciate it.

Happy hosting everyone!

5 months ago
1
Breiner House …

Oh and I’m not sure if the travelers are aware of the tourist tax applied here in Portugal, it would have to be collected upon arrival. I am not sure if this information is provided by BDC so maybe I should mention it in the welcome not?

5 months ago
9
M Adamopoulou

Hi! Breiner-House-Porto of course you should send them a thank you message and you can also mention the tourist tax. In your messages you can also create automated templates.
Have a nice day...

5 months ago