Do you leave personal note cards in each room for your reservations? A goody bag?
How do you create your style of "Personal Service"? How do you make your guests feel like they are getting spoiled rotten? Do you use a guestbook, allowing other guests to see hometowns of prior guests? Do you use information cards to collect email, address info during check-in? Do you use info collected from cards (or on computer) to contact previous guests?