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The first guest never gets forgotten. What do you remember of that day, what were your emotions that day?
M Adamopoulou ,
You have such Awesome posts!
Well, when I was working at one of the properties, I got called out of the office because the guest asked for me by name. Probably because I had made the reservation for them telephonically and I thought maybe I was going to get a thank you.
It was a lovely couple and the lady had a cast on her leg. She just wanted to ask me to move her to a ground floor unit. It was such a disappointment, standing there organising the move. They turned to leave and made it half way to the door (on a quite wobbly leg) before turning around and wobbling all the way back. Then they thanked me for helping them! I was stoked, it made the thank you and effort I did so worth it.
We ended up having a massive chat, later even sat down so that the reception area was open for other customers. I felt so at home, and it was so interesting hearing all their stories.
You need to share yours also! I'm looking forward to everyone else's stories.
Dear Leandri I will leave my story but the last few days Im on the go and it’s not possible for me. I’m always using my iPhone and my eyes have popped out.
As from the beginning of August I have my sweet aunt and uncle visiting me from Canada. As you understand appart from having my guests I am all day on the go explaining and giving information. All of my life I’ve my home is open wide to my friends and family having fun either eating or visiting places of interest.
Oh my first guest!!! That was a great experience for me.
My first booking for April was booked two months ahead by a guest from Cote D’Azur, France for 4 guests.
As soon as the booking was made I sent a message to my guest thanking him for his reservation and asking him for the arrival time. He informed me that his flight was expected to arrive in Athens at 17.00, after that he would take a taxi to my place paying a fare of 70 Euros. I have to mention that there is no public transportation near me so a car is essential, which means that he had to have to pay his way around and back to the airport again with taxi. Lots of money for one night. After that I was sure that something catchy was on.
Although I sent him a couple of messages he did not answer them. So I imagined that he would properly cancel the booking. Finally on checking-in day he called me informing me that he was arinriving with his wife by taxi to my place around at 18.00 and that they would prefer to eat dinner in my Studio after their long trip from Denmark!!! Although in my facilities dinner is not provided, of course I cooked for them a very nice dinner served with local red wine. I was very nervous and anxious but as soon as they reasured me that the Studio was more beautiful than in the listing, I calmed down.
Both he and his wife appreciated it so much that they invited me and my husband for a drink in their beautiful yacht the very next evening. That was the reason they had booked my place because it was only 5 klm away from the Boat Parking and Launching in Oropos, where they had left their yacht last year. We had marvelous time together and they promised that they would definately come back next year not only for one night. We left and they continued their sailing to the Greek Islands.
Afterall they left me an excellent review and I was very grateful.
Joey probably your first guest had nothing interesting to give you. Unfortunately you seem to remember the “Unusual things” . Very interesting!!!
Yes I caught your drift!!! When guests stay only one night there’s not much that you can say. My guests stay minimum 2 to 4 nights. Some stay up to 7 days since they come for their summer holidays. BTW my first guest was also for a one night but he gave me a great experience.
Now I just remembered he was a captain pilot in a big private Airline in Switzerland and his wife a gorgeous stewardess.
Hey M Adamopoulou,
Congratulations on your Amazing Experience with your first guest and thank you for sharing. I LOVE that you still have that photo of the yacht!! One might say that you Launched yourself into this industry with style. :-)
Leandri thank you for your nice comment. I was really lucky with my first guest because the booking was made for 4 people and was a little worried that probably they would be some weird salesmen. Thankfully it was a beautiful decent couple.Joey very glad I had you laughing. Of course and I am a good girl but always available to help in every way.
My first guest nearly case fire at my place.Kettle catch a fire..button of kettle burn..so he paid backfor the kettle.it freak's me out thank God. Nothing else burn
Keba Oh my god what n awful situation you got in.Thank god nothing else got on fire. Take care and have a nice weekend.
We're about to have our first guests.Reservation for 4, for a one night stay.
What should I be careful of and how do I proceed?
Abdul just remember to smile
Hey AbdulRafay ,
Sara Jarvis is right. You don't want to stress so much over all the smaller things that you forget to smile.
Enjoy every moment!
I remember many of my guests... my very first, that was a little over 3 1/2 years ago. Since on BDC, I have met many wonderful guests and some not so. We also book over the phone and walk ins. There was a elderly women that came in last year, what a night it was for her ! The poor thing had just lost her husband a bit back, first trip by herself, visiting her grown children. Was heading home, well it started to snow (lightly), She ran off the road, had little money just enough to get a meal & gas if she needed. It was dark out by this time. The tow company contacted me, explaining that it may be a day or so before the car was ready. Anyhow, when she came into the office, she was scared and did not know what to do. I had made her a cup of tea. Called the restaurant that is diagonal from us.... unknown to me she had hardly any money. When she explained, that it was either dinner or the room for the night. I felt so sorry for her... so of course I didn't have the heart to tell her she couldn't stay or not to have a meal. My husband took her across the street to the restaurant, she brought her meal back with her. When she went to hand me money for the room, I had told her not to worry about it for the night. And to have a good nights rest. My husband took her to her room with her luggage she had with her (she couldn't leave her stuff in the car). Got her all settled in for the night. The next morning, she came down for coffee. I had asked her if she had gotten ahold of her Daughter to let her know what had happened. She had not, because they would of worried. So she called her Daughter here in the office. I had also spoken with the Daughter. We had to call the garage where her car was taken to (just up a mile from here) to see how long she would have to wait. Luckily the daughter was able to contact the insurance co. to get her a rental, which actually brought the rental to her here (I wasn't aware they did that, lol).
Sorry such a long read..... She is returning this year and cannot wait to see her !!
That is a great idea about having a guest book !!!! I will start one :)
Thank you for the idea
This is our 1st year of business. Our first guest was an acquaintance of ours who we had met on a vacation to Isreal a number of years ago and we have kept in touch with. She had never travelled alone and was wanting to start travelling now that she was retired. She chose to book with us so it would not be so intimidating. We had a great time as we were able to spend some time with her showing her around.
We also have had a lot of memorable guests. We ask each to sign the guestbook to help us remember them. We have a lot of one night stays and it makes for a lot of names and faces so I have also started adding little notes about them in a file so that if they book with us again I can remember some details about their previous stay with us. Some guests you really connect with and are sad to see them go.
Jessie & Jay so nice to have adorable guests. Every time my guests come my little granddaughter welcomes them with a beautiful drawing in a whiteboard. Most of them when departing they write me a farewell message. I take photos of them and save them. As you said you get really connected and feel sad when they go especially if they had a long stay. With many of them I have become friends in fb.My brother, Cousins,relatives and friends live in Toronto so it’s very nice to hear that you live in British Columbia. I also had been living In Toronto for 5 years. Incredible country. Take care.
M Adamopoulou A personal welcome message from your granddaughter would be something special and something I would never forget. Jessie and relocated from a small town just north of Toronto to follow our dream of opening a B&B.
Jessie & Jay thank you for your comment. I wish you all of your dreams come true.
Asarita Angkor Resort is an elegant hideaway wrapped in the most of beautiful gardens with the 34 spacious villas.Located is City Centre of Siem Reap, the resort is just 3km drive to Pub Street, Old market & Night markets area, especially attraction place nearby such as Sightseeing's, Boxville Container Pub, Restaurant & Café distance just walk 350 meters only. Asarita Angkor Resort & Spa features Eco-friendly and outdoor swimming pool, year-round outdoor pool and barbecue event upon requested. Guests can enjoy the on-site business center, restaurant, cafe, bar, gym and massage services.
Every room at this resort is air conditioned, telephone in rooms and features a flat-screen TV. Certain rooms feature a seating area for your convenience. Certain units have views of the pool or garden. Each room includes a private bathroom with bath tube. Extras include bathrobes, slippers and free toiletries. Asarita Angkor Resort & Spa features free WiFi all outlets and guest rooms.
The resort also offers bike hire, Tuk Tuk (Romork) hire and car hire to Tonle Sap Lake or City Tour, while Angkor Wat Temple of heritage site is 7 km away.
Siem Reap - Angkor International Airport is 4km from the property and we offers free airport pick up service and from bus station as well complemented by local modes of transportation, such as tuk-tuks (Please contact us for pick up service).
Yorn Serey sounds magnificent. Wish I could visit your beautiful gardens and villas. I have visited Thailand but your resort must be fabulous.
Cringe-worthy memories of first guest..treated the first guest like a lab specimen. Learnt my lesson now but painful memories!
I joined BDC in October 2018, so I'm still incredibly new to this. Going 'live' was by sheer accident, it was late one night and I had received notification that I was set up, all I needed to do was review settings and go live.. So late at night, peering through sleepy eyes, I had no intent on going live at that time, not once I had familiarised myself with everything. One of my cats jumped into my lap and as I shooed them off, they caught my keyboard.. and I instantly went live! Within seconds, people were booking and my fone was pinging relentlessly as I panicked. I eventually worked out how to set availability and closed my availability until I felt ready.. but by then I already had several bookings, the first for the following day. Panic stations! I then worked throughout the night to make sure their room/surrounding areas were ready for them.
When they arrived, I was so nervous I hoped they couldn't see me shaking. I have no doubt I came across fresh out of the Basil Fawlty School of Ineptitude! I had no idea how to greet them, so I greeted them as if they were family members coming to stay after many years' absence - bar the hugs! As for breakfast, I was up at 5am and baking by 6am.
After checking the breakfast room multiple times, my guests came downstairs for breakfast. While I was in the middle of making some tea for them I heard a voice, "Excuse me, but would it be possible to have some spoons for the fruit salad?" I went beet red, apologised profusely, said I was going to sack the staff, quipping that the staff was me and I would reapply for the position but only after further training.. thankfully they laughed. When they checked out, it was a nervous wait for any feedback and then it came through after a couple of days.. I dreaded looking in case it was bad, but I couldn't have been more wrong, they loved their stay with a promise of a return.
And here I am, three months later, many guests have stayed, all reviews have been great with one exception because I had to report them for misconduct which was a difficult decision to undertake but necessary. I can only hope to keep excelling and providing the level of service my guests have appreciated.
I've had some great times so far, one hair-raising one when a guest choked and stopped breathing, so in the middle of breakfast service I had to administer first aid. One thing is for certain, I will never forget that, nor my cat treading on the keyboard and sending me live! At least it's a great heart monitor :D
I've been incredibly blessed with such lovely guests. I love the buzz of a guest booking and then waiting for them to arrive, it's that unknown quantity and hoping above anything else that they enjoy their stay.