GUEST LIED IN A REVIEW-BOOKING,COM WILL NOT REMOVE - ANY IDEAS???
a GUEST WHO BOOKED A ROOM WITH private bathroom PUT A negative review SAYING the website says EN-SUITE
Booking.com know it was a room with PRIVATE BATHROOM as that's whats on the website -not en-suite
The guest refuses to admit he made a mistake
The negative comment suggests we have lied about the rooms facilitiesWe have had no bookings for that room last week
We are getting our solicitor to write to the CEO as the negative comment is defamation of our character
Any other ideas as I am sure many of you have experience of untrue comments about your property?