guests rude behavoir - ignoring other guests
i guess it is normal to have unwanted guests someday in your life as hotel.
We have 4 for rent in one property.
Its a small family run business, the owner is living in the property. We offer alot of free extra stuff like bikes, airportshuttle and invite our guests to a dinner with traditional grilled fish and squid because we believe to make the stay at our place special.
I wanted to ask for advice as we have five young men from UK (1996 and younger) who are not respecting our houses rules. They play loud music at the pool until late after midnight, drink beer in the pool and let the empty glass bottles in the pool. They even dumped dirty towels in the pool.
We really kindly asked to respect our house rules and major important the other guests! And those little ignorant Men just ignored us.. what to then?
Personally i don´t care about losing money, can i force them to leave so that our other guests can enjoy thir holidys?
If we report them we are afraid of negative feedback..
Any help appreciated.