guests threatening with bad review
This year I had a situation where a guests came to the reception after staying for 1 night, asking to have the apartment totally cleaned and changed all the towels , although according to the policy it should be changed the next day, not only that she requested it by screaming to the reception but was asking for that it during the evening time when the maintaining is not on duty, while on the other side the apartments rules and cleaning is clearly described into the letters on each apartment door, despite this fact the guest wanted to have an cleaning of the apartment in the night time just one day after arrival. Of course we denied it, mainly because of her behavior but also because it was not possible at that time and even not to the booking policy at all, after she understood our re-fusion, she started threatening if she will got the cleaning she will leave an bad comment on the house, with the aim of "give me what I want or I will leave an bad review" which of course we denied again fully. After it immediately I have written to booking (review section) to inform them in advance about this situation, just in case if this guests leaves an bad review it will be just because of the threatening to us and not filling their impossible request!
Did someone had such an similar situation and how they solved it with the review afterwards?