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Gust messaging through RMS not working

Is anyone else having problems with the guest email extranet.  When we send from our RMS the emails bounce back.  Our only option is to manually enter the confirmations and deposit receipts in the extranet.  As we have a large number of bookings this is time consuming and double handling.  Our automatic email system has worked fine until the last few months. Booking.com's response is less than satisfactory and despite several contacts with them the problem has not been resolved.

 

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4 Replies

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Leandri Klopper

Hi, Oh thank you!

I've been struggling for a month as well!

My IT guys told me I have to ask Booking.com to add our IP address to their whitelist, which I requested ages ago but every time I follow up "A specialist is looking into it". If it was as easy a fix as adding out IP address to a list, it wouldn't have taken so long. 

My next step will be to become a nuisance, just as much as a nuisance it is not being able to send emails to ANY booking.com email address. At the bottom of every page there is a Share Feedback button... click it and type out the error on every single booking that you have received. 

If you receive feedback from them, Please will you let us know? I will do the same.

Thanks. 

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1 month ago
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Enquiries

Will do with the feedback!  I think nuisance is the way to go!!

1 month ago
8
Leandri Klopper

Hey just a follow up. 

I went all Charlize Theron on a consultant who told me to keep using the msg system on the extranet. It sounded like she was telling me that they won't fix the emails and that I should be okay with that. Needless to say, I was 100% not okay with that and used words like "disappointed" and "horrible feeling" to ensure the consultant understood that I've been spoiled with great service in the past and that I expect to keep receiving it. 

3 different specialists has sent me messages now. It's still not fixed but hey they are trying very hard! :-) Nuissancing... it works. 

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1 month ago
1
Enquiries

I've had some response by spamming through the bookings feedback option.  Apparently my account executive would be calling (Still waiting 2 weeks later)  Looks like its back to spamming! 

1 month ago