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How to limit guest amount for 100%? Booking.com allows more people to come

Hi,

I have a limit for 4 guests for my house. But booking.com allows 5 people to register? How so?

The interesting thing is I see in short description that 4 guests are registered, while I expand the view I see that 2 adults and 3 kids are registered. 5 total! This is not the first time and I have no idea how to fix this.

Please help!

3 Replies

4
Jess

Hi,

Great question! The quickest way to get help would be to send a message through your extranet for this topic.

Good luck with everything,
Jess

1 year ago
3
Waikoninihomestead

I had the same problem recently where booking.com booked one room x3 and another x2 all on the same night. As the bookings were made the day before arrival it was difficult to sort even though I phoned and sent mails to booking.com. immediately Basically they did nothing, it was a complete headache trying to accommodate everyone. I sent one family to a neighbours B&B and another family could not stay as one of the guests was very unwell. When I first contacted booking.com I was told I would have to pay if anyone was relocated which is not correct they allowed the problem to happen! They have advised me it will not happen again.. fingers crossed.

1 year ago
2
Robert Daniel

There will be a spot where you’ve allowed for children and adults, if you can find that it can be manually adjusted.

1 year ago