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How to make guests happy and get great reviews

I've been prompted to share how we make guests happy which ultimately leads to great reviews.  I suspect many accommodation providers know how to achieve this already so the only ingredient I can suggest to add to the recipe of success is to keep checking in with each person involved in the business that they remember, 'it's all about the customer' and the care factor is high.  Their relaxation should be your priority and that starts from the moment you open the door.

Julie and Charlie

Eden Lodge B&B

3 Replies


Great advice Julie! Thanks for sharing.

1 year ago
Rozina Quist

Thanks for sharing I guess first impression matters as well.

1 year ago

First impression, we think, is everything! That means the property has to be well maintained and clean! After that, any little mishap I am sure the guest will over look.

1 year ago