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No Facility for Rating Guests

Why can't booking.com provide a rating for guests? There is a rating for property owners but there is no rating for guests. The "genius" tag for guests is only for those who frequently book but there is no facility to rate the guests for their de-quorum and attitude towards the owners and/or agents.

8 Replies

5
jaybeegee

Yes I agree - this point has been brought up several times in this forum by various partners requesting this functionality! I think it is only a matter of time!

10 months ago
3
Villa Junona Croatia

Such a facility is what I really miss here - If hosts have a possibility to rate their guests it would be more than useful.

It can be used, for example, as a measure of guest honesty. So people will not trust the reviews written by guests with very low rating.

10 months ago
2
Dawn Oliver

As difficult as this may seem running a guest house means you needs to have the ability to relate to all people no one is the same. Evaluating your guests would be of no avail as I see it.

10 months ago
5
jaybeegee

I think we all agree that we should have the " have the ability to relate to all people no one is the same" but don't you think it would be useful to have the facility to rate a guest post visit on cleanliness, payment, etc the whole experience? I think it would.

10 months ago
3
Akwador

Airbnb use this system and to be honest I think it creates a lot of work for not much return. I can understand that if you get the guest from hell you may want to blow off in a review about how difficult they were when they leave - this is self defeating and what is the point?

We receive guest bookings without the option to refuse (unlike Airbnb who give you the option to decline them) - so what is the point in receiving review comments on a guest - which may be unfavourable (and exaggerated by someone who just did not get on with them)? You will just not be looking forward to their arrival.

Do you really want your future guests reading your rant about other guests? On the positive side, nice guests will get a nice review, but once again - what is the point? When I reply to the guest review I make pleasant comments to great guests and neutral ones to the not so good guests - it is important to always be upbeat and do not be tempted to 'slag off' guests - it just reflects badly on you.

10 months ago
1
Croftcockwood

I totally agree !

Some guests it seem to know how to hang on until the button disappears then put their low scores down for actually not appropriate reasons e,g That they didnt like the other guests or the owners.

There should be a button that owners can use at anytime as in 2 instances weve had low scores and the guest trying to book again as nearby places were fully booked

(even though they didnt like our placement area and low marked us)

9 months ago
1
Melindadc1

The report guest misconduct should have the same time frame a guests have to review us.

9 months ago
6
Bandara Hotels…

I agree and don't forget that guest can change account/email address at any time to become new person. But at lease hotel should be able to report blacklist guest as well.

9 months ago