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Online reservations missing addresses

Why is it not required for online bookers to enter their address? When someone books 5 or more rooms online and their address is missing, it can be time consuming for the front desk to have to enter the address one by one plus it make for a longer check in if it is for a group. Not to mention other guests behind them waiting to get checked in. Booking should understand that this is not very partner friendly? Couldn't the website development department remedy this? I'm sure most hotels can agree that this needs to be changed.

1 Replies


I agree I have had some shockers with addresses that were just gobbledegook. Perhaps should not register a guest as being able to make bookings unless they have a valid address. I wonder if this could be changed.

1 year ago