Perhaps reviews should be mandatory before customers can book again
I think that we should propose to booking.com when they do their suggestions notices to us. That they should create new software that prompts guests to vote on their last stay before being able to book agan to promote fairness. For example yesterday at one of our hotels a guest threatened a bad review when we insisted check out was before ten and they wanted more time for free. When more guests review it alters the ability for clients to be abusive. Often times guests truly love their experience but will not bother to review because they cannot be bothered. In fairness to the hoteliers it should be that everyone votes not just the few that decide to ie one out of every ten or 20 people. I know I myself have been guilty of this. When I was in Mexico and not a hotelier I traveled to 20 hotels and wrote only 1 review. Often not because I did not want to but because it was lost in the mail or forgotten.