Stay informed with the latest travel insights, analysis and expertise.
The latest Booking.com developments relevant to your business, while showcasing the great work you do.
Connect online with fellow Booking.com partners for the best tips and advice.
Whatever you business goals may be, our solutions can help you succeed on Booking.com
Find out how to get set up, and read about our services and features.
Racist reviews not removed by booking.com
Any experienced the refusal by booking.com to remove racist and or reviews that promote racism
Sorry to hear that, racism is something that drives me crazy. I had such experience with Booking, however, the comment was not about me. As usual, the guest was upset at the whole country and it's nation. I wrote to Booking and they have removed the review, with no questions asked.
Please, remember that it takes long time for them to do it. It took about 3 days to remove that comment, but I expect that now it takes about 2 weeks.
On the positive note I can say that racist comments are ONLY kind of reviews that are really being reviewed. I also noticed that many hosts would not even bother to ask Booking to remove such reviews. Maybe because if normal person will read it, it will not stop him from booking anyway.