Report Guest Misconduct
We reported guest misconduct from the case that guest smoked in the non-smoking room. Room need to be clean over a week to clear cigarette smell . We can't charged guest too.
Booking.com response to us that
"Please provide us with clear photos of damage. We'll review the documents and if the claim is valid, we'll waive the entire commission fee for this reservation"
Need help, how could we provide photos of damage in case like this? Do Booking.com really want to help?