Review system is broken
The review system on booking.com is broken- how is that shabby private apartments and rooms in peoples houses which are not particularly good get a better review score than a 5 star hotel with lots of facilites
Reviews are often based on the awkwardness of not giving the host who you have met a bad score as they would know exactly who gave them the review, where as a larger hotel which is often a similar price but have much better facilities but more volume of traffic gets more honest reviews.
I don't think BDC should list private single apartments in peoples houses at the top of their site competing on price when it is not a business, shouldn't proper hotels and businesses get priority or higher list rankings than private houses- if not only that they give more volume.
How about a more honest or better review system.