I recently opened a 6 room residence for short lets and am starting receiving reviews. The rooms are newly refurbished, all with ensuite AC fridge TV internet etc which I consider as a decent miiddle rated accommodation in central area average EUR 60 to EUR 75 a room for 3 pax.
At the moment I am completely baffled by the fact that reviews scores are ranging from 10 to 3.8!
I consider it unfair that low scores sometimes are submitted by guests staying only overnight and others who complain in the review rather than approaching me to rectify the shortfall there and then.
For the moment I have decided not to submit my response to negative reviews at least for the time being.
Can someone comfort me please as I am completely pi.....d off after all the energy that I have put into this project and considering how I do go out of my way on occasions to meet the customers demands