single occupancy confusion
I have listed 3 different prices for the same room one for triple one for double and one for single occupancy
the problem arises when the guest has put in an initial search for two and when they come to book the room it gives 3 prices for the room they naturally click on the cheapest which is for one the symbol for this is very small so they don't see it.
My beef is that if they have put in a search for two it shouldn't give the option for three or one. This results in guests being mis led thinking they have a cheap room and then find out it can be up to £60 more. They can get very cross and many have to cancel because they can't afford it. Booking.com understand and know of the problem but will not do anything about it they say they can't change the software search for the few that use this split pricing. Very frustrating I get at least 6 of these problems a month. Can anyone out there help?