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why are the replies to my reviews being butchered by Booking.com?

Why when I write a reply to a review, does booking.com then completely butcher it?
Every reply I write is hacked to pieces and rewritten, coming out like complete rubbish. 
I am an English native speaker and professional writer, and I don't understand why someone who clearly has English as a second language or a very weird language bot, is turning my replies into complete gobbledegook!!!

4 Replies

7
pibomarco

All I know is that for example if the guest leaves a review in Italian, you have to reply in italian language.
The second.. maybe you are to "sharp/negative" in your reviews.

Give us an example (copy / paste) it would be esier to tell what is the issue.

1 year ago
1
Thughes23454136

WE live in Spain ,and have been informed long ago, bookings accept only language written in English or Spanish, replies to Spanish are sent in their language, although we may have sent them in English.We use English for every other nationality.

1 year ago
5
David

It is against the law to insist a person replies to a review in any other language than their native tongue.

Tripadvisor had to change this same policy some years back

1 year ago
4
Angela @Promhills

Google translate makes it easy to reply in any language now, that's what I use when b.com insist we reply in another language

1 year ago