Why is Location part of the guest review?
We are a small pub with 5 rooms in a village location. Guests can see all the details when booking & some love the fact that we are rural. Others mark us down on location as we have country single track lanes to the pub, something we CANNOT change! Surely location is something the guest should check before booking???! Why do booking.com make it a part of the main overall score rather than an extra, as surely this is something a static business cannot change? Prefer an answer from someone at booking.com!
Copied & sent direct to the team at head office.