Great guest experiences
Share advice and gain new ideas on how to make the most of your guests experience.
I am greatly disappointed and surprised with the latest booking.com guest review changes. According to the new system the guest reviews all categories separately and at the end gives an overall rating
Good day We get rated on "Staff" when clients rates us, but we dont have any staff on our property, it is a house we rent out. How do we remove the "staff" rating. People are rating us on staff which
Personally, I love 24 hour time. There are 24 hours in 1 day, and so let's all refer to each hour as it is sequenced within the day. I realise 24 hour time is is well known in Europe, but this isn't
Has anyone had any reviews and scores with the new scoreing system? Booking.com posted a few weeks ago that they were changing the scoreing system to a 10 point sliding scale but I still have not seen
I have an apartment which has great reviews in general, but one guest arrived and had walking problems and decided to take out her frustration on our establishment... what to do? The following is her
Since Booking.com has changed the message center, the 1 indicating that you have a pending question does not disappear after I have answered the question unless I refresh the page. Why is this
So a review is left on my partner page by a woman who says a staff member at the front desk made a rude comment to her. I reviewed the audio/video file from cctv and find out it was the male guest
Je viens de voir mon appartement saccagé,mes voisins en colère, car Booking m'a envoyé des personnes que je peux qualifier de proxénètes et qui se sont servis de mon appartement comme d'un "bordel".
An extremely dirty client went mad when I reported to booking about the mess his family left and I prohibited them to come back next year, which was their intention. He went and lowered the rating he