Great guest experiences

Share advice and gain new ideas on how to make the most of your guests experience.

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MR

Good day We get rated on "Staff" when clients rates us, but we dont have any staff on our property, it is a house we rent out. How do we remove the "staff" rating. People are rating us on staff which
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24 hour time in guest requests

Personally, I love 24 hour time. There are 24 hours in 1 day, and so let's all refer to each hour as it is sequenced within the day. I realise 24 hour time is is well known in Europe, but this isn't
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New score system

Has anyone had any reviews and scores with the new scoreing system? Booking.com posted a few weeks ago that they were changing the scoreing system to a 10 point sliding scale but I still have not seen
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Questions from guests

Since Booking.com has changed the message center, the 1 indicating that you have a pending question does not disappear after I have answered the question unless I refresh the page. Why is this

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