Great guest experiences
Share advice and gain new ideas on how to make the most of your guests experience.
I have been reading various posts on how to deal with, mildly put, ‘’difficult’’ guests and having just dealt with one myself, I discovered that many have said that booking.com sometimes takes a too
Guest reservation is for some months in the future, They now want to extend the stay by one day, but tell me that booking.com says the day is not available. I have no bookings for that or subsequent
What do you do to make your guests come again?
The first time you got a review that scored a 10… seeing the family that return each year because they wouldn’t want to go on holiday anywhere else… finding a thank you note from a guest after they’ve
The hotel is part of a group that currently has over 20 bars, restaurants & shops. The hotel has added a half-board rate during the peak season (May to September) in which guest have the option to
Hi All, I hope everyone is well and welcoming their guests joyfully :) Does anyone know if I can add an airport pickup or drop off option and charged via Booking com? Thanking you in advance for your
My properties consistently score very high reviews except in a couple of areas facilities and staff, since our properties are individual cabins and not a corporate hotel/motel the items available for
Very helpul site for guest as well as owner's
My guest house is serviced Monday to Friday and I've posted this service on Booking.com. However my guests expect hotel service and a complete set of new linen daily. To resolve this issue I'm now
We have some guests at our Welsh guest house who booked from Saudi Arabia. There have been a few areas where the guests tell us they did not see the relevant on the web before / when booking. These