Great guest experiences

Share advice and gain new ideas on how to make the most of your guests experience.

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Director Of Sales and Catering

Hello! I was wondering if I could get some help or feedback. There are guest reviews that I am not able to respond to and that is making my response rating go down. What can I do to fix this issue/
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Terrible Guest

Hi guys, need help on what to do. My recent guests ruined my apartment, they dirty it, cut the pillows and found some things that were used in drugs. What should I do. Can booking.com help me with
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Reservation Updates and Details

I was wanting to know, if someone just called me from Booking about a reservation we have for our hotel, today but I wanted to let the guest know something like updated information how do I let the
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Pay commission

tôi muốn hỏi tại sao hoá đơn của tôi chi có 794.328VND nhưng khi thanh toán lại trừ tài khoản của tôi 824.623VND...thanks for support
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Decorating tips

We close twice a year and paint what need to be painted, we live in Spain and the apartment is part of the house but separate with it’s own entrance, it’s decorated minimalist style white and grey

About Great guest experiences


Share advice and gain new ideas on how to make the most of your guests experience.


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Conversations in Great guest experiences