Great guest experiences
Share advice and gain new ideas on how to make the most of your guests experience.
Hi everyone, We’ve seen a lot of you talking about certain ways you can attract more guests – so we thought we’d start a conversation to get all the tips in one place. Juancsandoval makes sure his
Hello! I was wondering if I could get some help or feedback. There are guest reviews that I am not able to respond to and that is making my response rating go down. What can I do to fix this issue/
Hi guys, need help on what to do. My recent guests ruined my apartment, they dirty it, cut the pillows and found some things that were used in drugs. What should I do. Can booking.com help me with
I was wanting to know, if someone just called me from Booking about a reservation we have for our hotel, today but I wanted to let the guest know something like updated information how do I let the
Hi everyone, With peak season fast approaching for many of you, we’re interested to know which demographic of guests you get the most during this busy time. Is it mostly loved-up couples arriving at
I have a Guest Comment Book in each room together with a laminated sheet explaining what we are about, i.e. things we cannot change and how we strive to offer the best hospitality. I usually ask the
tôi muốn hỏi tại sao hoá đơn của tôi chi có 794.328VND nhưng khi thanh toán lại trừ tài khoản của tôi 824.623VND...thanks for support
My guests love the apartment, but they do not write reviews!
We close twice a year and paint what need to be painted, we live in Spain and the apartment is part of the house but separate with it’s own entrance, it’s decorated minimalist style white and grey
Make sure you are there for them when they arrive and when they leave, we always have a welcome pack which gives enough to make one proper meal for two as most guests arrive late, we leave beer,