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Are you new to the forum? Introduce yourself!

Since our last Introduce Yourself in June, we’ve had a lot of new members join our community. I’d like to welcome everyone who is new to the forum and give our community a place to say hi to the newcomers!

 I’ll kick things off! I’m Laura and I’m part of the Partner Communities team at Booking.com. While I used to live in Australia, I’m now based in Amsterdam and my focus is to help you connect with other partners. You’ll see me post weekly questions to the community and from time to time I’ll post in the threads.

 A few facts about me:

  1. I love biking to work every day.
  2. I love cooking, especially Thai and Indonesian cuisines
  3. I don’t have any pets, but I do have a green thumb for plants. I especially love growing my own vegetables and herbs.

It’d be great to hear a bit more about you. Here are some questions to get you started… but feel free to and anything you would like to share!  

  • Where are you from?
  • What’s your property like?
  • What kind of advice would you like to get on the forum?

 Looking forward to meeting all you :-)

Housekeeping

  • If you are new to our forums, check out this article about how things work over here, including our Community Guidelines.
  • Please do not post any personal information (i.e. confirmation numbers or email addresses that aren’t yours). If it happens, the sensitive information will be edited and you’ll receive an email from our moderation team letting you know. Thanks for your understanding!
41 Replies

1
Dsandoval

Good morning

Is a pleasure for me to be part or this forum

I want to know how to pay the comissions to Booking. com

9 months ago
9
M Adamopoulou

I'm also new and I'm very excited to be a member of this forum. So many things to learn from all of you and very good and helpful advice. Many thanks to everyone for the great support.

9 months ago
9
M Adamopoulou

Joey exactly so simple. Although a guest told me that I am a very strict hostess because guests have to prepay and they have no other option.

9 months ago
9
M Adamopoulou

Joey my cancellation policy is 7 days but my guest would prefer to pay with his credi card.

9 months ago
1
Polatbey6565

Hello everyone,

We are Mahmut and Bolat managing our property together.

The first thing that we would like to understand is as follows: We applied for two of our properties located in two different neighbourhoods of Alanya city of Turkey. One has become operational and we have already received two reservations. But, we have not been contacted by booking team for the other one. To whom we should talk about this?

Thank you in advance.

9 months ago
9
M Adamopoulou

Joey unfortunately my property is up the hill 5 klms away from the nearest ATM. Yes for the accommodation. Am I doing something wrong?

9 months ago
3
Weigelt

We own a bed and breakfast in Kona Hawaii (Beautiful Edge of the World). We're on a small coffee and macadamia nut plantation. It's always fun hosting owners from other B&B's -- to commiserate and share funny stories.

9 months ago
7
Katerinka12

Joey, it seems to me those 2 girls didn't understand what is security is all about. They thought they lost that money and will never get back. That's why they stole the hard drive. As "compensation" for their security deposit.

Did they leave bad review?

9 months ago
7
Katerinka12

You are a bit lucky that there was cancelation fee. I just don't get... How there were able to get access to hard drive?

9 months ago
6
Bandara Hotels…

Hi all,

We have several hotels/resorts all located in Thailand from 3-5 stars. We are here to help B.com/B.com partner and hopefully B.com can share good tip with us as well.

9 months ago
1
Thariwasc

Hi all, nice to be part of this of this forum. I'm from Phuket Thailand. I have a 14 bed room villa in one of the well-known Golf Course in Phuket. Several questions, I like to know;

1. If I want to do special package to attract a golfer, can B.com do it and how.

2. If we want to offer special deal for a specific country like China apart from the program you offered for Chinese Golden Week. Can we tailormade it?

please advise, Tony

9 months ago
6
Bandara Hotels…

Thariwasc It very nice to have property from Thailand join us here.

Regarding your question,

1. Yes, Booking.com can do that but it will not much information that we can put on website.

1.1 Create new room type (e.g. "Deluxe room with golf package")

1.2 Create new rate plan and add text same way when we have value add offer. But not sure how much it will be help as there is limited space for text.

Either each option I suggest that you put your package details on Fine print note as well but keep it short and clear. And you can consult with you MM again.

2. Now (as of Aug' 18) Booking.com can do over 30 POS by country (reference as below image). All you need to do is inform your market manager.

9 months ago
9
M Adamopoulou

My husband and I own a Studio of 85 sq m that can accommodate up to 4 people. The Adam's Studio is located at the suburbs of Athens in Oropos. It is situated up in the hills surrounded by a beautiful scenery with a panoramic view to the sea and th mountains, which is admired either from the inside or the outside of the Studio.
Please feel free to visit us whenever you come to Greece for an unforgettable experience.

9 months ago
5
Sara Jarvis

Hope to visit you all , I love to travel

im in London UK and really enjoy hosting favourite hobby football and go to many matches with my guests.

although it’s a business if guests want to be friendly it’s a bonus

im a floral designer and get to create arrangements for weddings and events

look forward to seeing some of you on my travels

9 months ago
9
M Adamopoulou

Hello Sara my family is very athletic and love sports. Football is also our favorite we are AEK and we are very happy because this year AEK is playing in The Champions League.

9 months ago
7
Thuild - Your …

Alana seems to have other issues. She is pissed at BDC for not giving her certain options.

But since we don't know the backstory and where she is from, it's hard to see why.

8 years and still having troubles like this shows how doing the same things and expecting different results doesn't work.

That's my $0.02 on the matter after sifting through all her comments.

Cheers,

Zsolt - www.thuild.com

9 months ago
7
Thuild - Your …

Alana, you attitude might be the problem why it took you 18 months to get to where you are now.

Maybe BDC didn't have Payments by BDC active for Spain and that's why it was unavailable. My country has it just from this year. Last year it wasn't available. So you cannot request something that's not possible.

You've wasted more time than you would have wasted searching (using the search engine here) for the answer.

Anyway, you have your answers so you came here just to vent your frustration or what do you seek?

9 months ago
7
Katerinka12

"and smart wido answers like that dont help"

Why are you here then? You can go to psychiatrist to help you to treat you. "Pissed off" without even communicating with people who didn't create your problems and trying to help you, is a serious sign of personality problem.

"And yes i do consider my time as precious."

Being ungrateful is another personality problem you have. Did you even thank Zsolt for his precious time? He is a hotel owner and runs consultancy business in addition to it, he is definitely much more busy than you. No one of us has luxury to waste 18 months of our any kind of time.

9 months ago
7
Thuild - Your …

Katerinka, don't stress yourself over her.

These type of people are the ones who are those horrible hosts and they will be eaten by the competition all the time.

All talk, no substance.

Better have a chat with your guests because that is more valuable than wasting time on Alana :)

9 months ago
7
Katerinka12

"My Name is Alana, i've been a partner with booking.com for over 8 years, i have 2 very different properties on B.com, one in Scotland and the other in Spain. Never used this forum, but already getting pissed off with it!"

Never used... Just got pissed off... Then called someone " folk "... Then didn't ask question again... Just got angry... Then so surprised... Then said "
I came here to ask questions"... 😭😭😭 Just like she came to ask Booking afrer 18 months... She needs medical help, really.

Zsolt,

Correct, I better chat with meaningful people and waste my time (not so precious, by the way) on one miserable host, who screws up our industry.

9 months ago
1
Joanrosach

I would just like to say I am so happy to be part of this community where I can get / give advice and support. I am in Ireland, If I can ever help any of you just shout !!

9 months ago
6
Bandara Hotels…

We should let Laura take care of Alana directly to keep everyone calm and avoid any miscommunication again. And I am really want to see this community with positive energy together.

9 months ago
8
Leandri Klopper

Hey all,

Alana , honestly we understand the whole "being frustrated towards Booking.com" thing and wanting instant answers instead of scrolling through a lot of posts. Just keep in mind, we are all using our free time to come here and share information and ideas.I myself, enjoy helping anyone who asks but I would get frustrated towards those who don't first try to help themselves.

Anyway, this post has gotten way off topic.

Welcome to all the new faces on the forum! May you learn and add a lot

9 months ago
1
Karuaiher

Hi All,

Please advise how I can send booking.com proof of payment of the commission?

Is there not an email address?

8 months ago
9
M Adamopoulou

Joey you and Katerinka12 both make me laugh. You are describing facts so lovely. Even when you are mad with someone I like your description. I like working with Booking.com but sometimes I get very frustrated because things are not always clear enough not mentioning commission being very high. 15% is too much since for AirBnB is only 3%.

8 months ago
7
Thuild - Your …

Why would I be strict?
I'm just a facts guy, who always points out the precise thing about every case.

You should see how I argue when someone is playing stupid or difficult understand what I'm telling them. You don't want to be on the receiving end.

I'll be back later.

Zsolt - www.thuild.com

8 months ago
1
Sellingforliving

Hi everyone
Is nice to meet you 😀
Just starting with BDC, so if you have any tips for newbie I am happy to learn 😀
Have a great day!

8 months ago
1
Mzsingitana Te…

'Hi all,
I am Billy from South Africa, im also new and I'm very excited to be a member of this forum.

So many things to learn from all of you and very good and helpful advice.

8 months ago
9
M Adamopoulou

Being calm!!! You are right to the point again Joey. It’s exactly what everybody admires in me!!!

8 months ago
9
M Adamopoulou

Sellingforliving and Billy welcome to the club very nice to have you both here.

8 months ago
5
Sara Jarvis

Joey you do not own a cat she owns you !!! My neighbours cat thinks he lives with me and is always snuggling at mine the owners never worry he may be missing in fact I might put him in the workplace photo.......in my bed...he can change tv chanels by walking on the Sky box.....most annoying.

8 months ago
7
Katerinka12

If you have a cat.. The cat owns you! 100 percent. Forget of being a master.. The Cat is a Master in your house. That's it. You can't change it (unless you throw out your cat on the street, but no guaranteed😅) You are a Slave in your house and your boss is your cat! 😻

8 months ago
8
Leandri Klopper

Hello all!

Joey , you rang and here I am. I was also wondering why so many South-Africans are on the forum but then I remembered that petrol prices went up AGAIN last week, so we woud rather stay where we are and keep busy.

Mzsingitana Tented Camp , Welcome to the forum! Here's some "ons gaan nou braai" advise. Search the forum before you post a question, there is Such a large collection of information here that sometimes all one needs to do is turn on the light. And if you see a gap to add some knowledge to the base, we would really appreciate it!

Sellingforliving , welcome welcome welcome. May you find what you are looking for!

8 months ago
9
M Adamopoulou

Joey I understand that you have a boy cat that’s why you are the boss and when you call him he runs to please you!!! How sweet for him.

8 months ago
9
M Adamopoulou

Only a historical house like yours Joey could have such a wonderful unusual cat.
LGBT friendly, do we have an interesting post here?

8 months ago
9
M Adamopoulou

Thanks Leandri for the link. Great read indeed!!!

8 months ago
1
Knc200k

Dear Partners,

Am Christine from Kampala- Uganda. Am a host but actually i have never hosted via this website. I have had invoices sent to me simply because someone inquired and selected days that are convienient for them. Ofcourse several times booking has waived but there is this particular invoice that was once waived and later returned and commission is being demanded!!! I sent a message that the person didnt show up though late thinking that the person might appear atleast before the days but after the days erapsed i knew the guest will never arrive. So i marked no show. Emails have been coming to my inbox threatening to be suspened!!!

After all the communications about the guests not arriving it's falling in dead ears. I fear for being suspened over a debt that i did not receive.

Is there any machanism where booking.com could keep trace the reservations with guests and prove our listings? What can be done in such an instance where am asked to clear commission or else i'll be suspened until when all the monies are paid. Honestly i did not receive the guests! Please help

Christine

8 months ago
7
Thuild - Your …

Christine, please do not hijack the post. Use the search function to search for answers on "no-show" reservations. There are a bunch of answers regarding your situation.

Best of luck,

Zsolt - www.thuild.com

8 months ago